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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,593
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AVG. MONTH
1,666
Total Reviews
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SINCE 2004
5,130
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,130 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3083
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    1035
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    421
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  • “
    Generali Global Assistance policy: Standard

    Could have been 5 stars, but filing a claim on their website cost Generali one star: after entering data and attachments, the website dumped everything I had done. A phone call led to an acknowledgement that the site wasn't working, and I was instructed to fax my claim - an inconvenient process for most clients. Generali temporarily lost another star during the settlement process: I was notified that two checks would be issued, and the total was about $14 less than my claim. The accompanying explanation made no sense, but another phone call to the claims agent V.C. did clear it up, as she took the time to sort out what had happened and explained to me in a clearer manner. One other issue was that the first check came in a reasonable time, but the second did not. Twice I had to request it be reissued, and it took 8 weeks to finally settle. Bottom Line: 4 stars.

    WEB from IN
    Review Received: October 5, 2022
    Was this review helpful?
    12 out of 12 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback Wayne. We're sorry to hear about the circumstances surrounding your experience with the claims process as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim was resolved, and a dedicated claims team member was able to assist you along the way. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience throughout this process, and again, thank you for your business.

    “
    Generali Global Assistance policy: Standard

    I filed a claim over a month ago and haven’t heard back. The online form did not have an option to check the particular coverage that I was filing for- missed connections. I could not get ahold of customer service on the phone and I would prefer being able to make a claim over the phone.

    Afrose from WA
    Review Received: October 3, 2022
    Was this review helpful?
    9 out of 9 people found this review helpful
    Response from Generali Global Assistance

    Hello Afrose. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received. Unfortunately, some cases can take longer to resolve and one of our dedicated claims team members will be reaching out to you to provide you with details on your claim status. In them meantime, please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any other questions or concerns.

    “
    Generali Global Assistance policy: Preferred

    I need to add the charge for luggage we purchased in Porto, Sept 14, 2022, in the amount of $163.02, so I hope I can find the claim I filed to add it.

    Michaela from CA
    Review Received: October 3, 2022
    Was this review helpful?
    1 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Hello Michaela. Thank you for reaching out to us. One of our dedicated claims team members will reach out to you to address any follow up information you have for your claim.

    “
    Generali Global Assistance policy: Standard

    Quick, easy, Generali customer service were very easy to reach and helpful.

    Stephen from TX
    Review Received: October 1, 2022
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback Stephen! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Premium

    Son contracted Covid on trip. Had to stay longer due to quarantine requirements and for son to feel well enough to travel. Submitted itemized list of expenses incurred, which also contained explanation/justification for each expense, copies of receipts, credit card stmt and Covid lab test results via their online portal. Claim was processed in less than 3 weeks. Highly recommend

    Diane from NJ
    Review Received: September 30, 2022
    Was this review helpful?
    7 out of 8 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback Diane! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Standard

    I had many questions related to the specific provisions and detailed coverages provided by the policy and so contacted the Generali customer service several times. A knowledgeable representative was always available, after minimal waiting on phone hold, and all provided detailed answers that I judged to be accurate.

    Richard from CA
    Review Received: September 29, 2022
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Hello Richard. Thank you for your purchase and your feedback. We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Standard

    I contacted General Global Assistance customer Service who promised to send me an email on how to file a claim for flight delay expenses, but I never received it. I ended up tracking down the mailing address for the insurer and sending a written claim with documentation, receipt of which was acknowledged, but I've heard nothing further. It has been only two weeks since I filed the claim, so I am hoping to receive a decision soon.

    Gerald Woods from GA
    Review Received: September 27, 2022
    Was this review helpful?
    3 out of 5 people found this review helpful

    Review Updated: 10/25/2022

    General Global Assistance honored the terms of their travel insurance policy fully. My claim was paid promptly and the service was excellent. My claim related to an overnight flight delay. So, mindful of the insurer’s need for documented proof of loss, I provided copies of multiple texts from the airline about the delay, in addition to the expected receipts for food and hotel accommodations. I supported the documents with a detailed narrative of events. Travelers should be aware of their responsibility to provide clear proof of loss to the insurer. Read your policy to understand the scope of your coverage before filing a claim.

    Response from Generali Global Assistance

    Hello Gerald. Thank you for sharing your feedback. We are sorry about the negative experience with filing your claim. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    I guess it was a good experience, I wasn't too sure as the person I bought the
    policy from seemed a bit casual on the phone and I had the feeling that this might have been a “set up” but further investigation appears to have made this a legitimate company…..my first experience buying a vacation policy. It was peace of mind and worth the purchase.

    Harris from VA
    Review Received: September 27, 2022
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Hello Harris. We're sorry to hear about the circumstances surrounding your interaction while purchasing your policy. We will share your review of the purchase process with our customer service team to ensure we are providing the best service possible. Thanks for choosing Generali as your travel insurance provider. We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

    “
    Generali Global Assistance policy: Standard

    Dena from MA
    Review Received: September 27, 2022
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    1 out of 2 people found this review helpful

    I was skeptical about having to submit a claim. I was very impressed; it was easy to complete the process on line and was completed to my satisfaction within a very reasonable period. I will use this company again.

    “
    Generali Global Assistance policy: Standard

    Claim is being processed right now. This is nothing

    Martin from FL
    Review Received: September 25, 2022
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Hello Martin. Thank you for sharing your feedback. We have received your claim, and a dedicated claims team member will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

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