Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
It was very hard to get status information or maybe I should say that after months my claim hasn’t progressed and no one can tell me why
Bailey from MDReview Received: January 23, 2023Was this review helpful?11 out of 11 people found this review helpfulResponse from Generali Global AssistanceHello Bailey. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. You should have received a phone call from a dedicated team member with additional details. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardI submitted my claim and called customer service after a few days and was told by AUTOMATED VOICE that my claim and documents had been received but that it had not been "assigned". I am still waiting to be contacted. I will call again tomorrow but do not understand this claim process.
Felicia Porges from NYReview Received: January 22, 2023Was this review helpful?7 out of 7 people found this review helpfulResponse from Generali Global AssistanceHello Felicia. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. You will be contacted by a dedicated team member with additional details regarding your claim status. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredPlease contact us in four weeks so we can honestly review General Global Assistance. At first we were unhappy with them because it was VERY difficult to reach a real person. BUT the last couple of days have renewed our hope that our claim will get the attention that it should. It is difficult to pay upfront and then hope to get reimbursed. It can get VERY expensive!!
I would love to give an up to date review of the company. Hopefully it will be a positive response.
James from CAReview Received: January 17, 2023Was this review helpful?8 out of 8 people found this review helpfulResponse from Generali Global AssistanceHello James. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PremiumSo far, my experience with Generali has been okay. The claim process has been fairly straightforward, although my claim hasn’t been finalized and I have yet to receive payment. Some of the information they asked for seems very odd. For example, they wanted proof of premium payment. How could I have an active policy without having paid the premium? Also, when you submit documentation via their email system, it takes a few days for the document to make its way to the claim adjuster. So far the people I’ve been working with have been very customer focused and very nice. Hopefully my claim will get finalized this week. With payment soon to follow.
Mark from ILReview Received: January 10, 2023Was this review helpful?9 out of 9 people found this review helpfulReview Updated: 02/07/2023
I insured my 12 day Queen Mary 2 Christmas / New Years cruise with Generali. The day I was to travel to New York I tested positive for COVID and had to unwind / cancel my trip. Generali was very responsive and the amount of documentation I had to provide to support my claim was reasonable. Generali fully paid my claim within three weeks of filing. I will use Generali again.
Response from Generali Global AssistanceHello Mark. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim process experience and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased to advise your claim has since been resolved and you should have received an email from a dedicated team member. If you have any further questions, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardStill unsure how the claim will be received. It was a multi-adventure trip so the details will become most important.
Barry from CTReview Received: January 2, 2023Was this review helpful?3 out of 5 people found this review helpfulResponse from Generali Global AssistanceHello Barry. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredThe policy was priced fairly but we did not have to make a claim so we are happy customers
Theresa H from GAReview Received: December 27, 2022Was this review helpful?1 out of 7 people found this review helpfulResponse from Generali Global AssistanceHello Theresa. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
“Generali Global Assistance policy: StandardVoice mail menus just disconnect call repeatedly. Then, transferred to a voicemail who’s not there
Teresa from MNReview Received: December 20, 2022Was this review helpful?32 out of 32 people found this review helpfulResponse from Generali Global AssistanceHello Teresa. Thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously. A dedicated claims team member is currently reviewing your case and will respond to you directly with additional information regarding a determination.
“Generali Global Assistance policy: PreferredI have been trying to file a claim but they wont let you speak to a customer service rep and the website wont finish processing my claim. When I enter the amount I am trying to claim the website will only go up to 15.00!! If I try to enter any other number the website will not allow you to move the claim forward. I have no idea how to proceed now. TOTAL WASTE OF MONEY.
Keli from CAReview Received: December 18, 2022Was this review helpful?51 out of 51 people found this review helpfulResponse from Generali Global AssistanceHello Keli. Thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding you trying to file an e-claim. We take customer service and the claims review process very seriously. One of our dedicated customer service team members will be reaching out to you to offer further assistance with the claims process. Thank you in advance for your patience with this process.
“Generali Global Assistance policy: StandardI injured my back while on vacation and I have tried to contact your company several times and cannot get past the robot that answers the phone. I have several questions that I have not been able to get answers to. Speaking to a REAL person would be extremely helpful!
John from INReview Received: December 17, 2022Was this review helpful?48 out of 48 people found this review helpfulResponse from Generali Global AssistanceHello John. We apologize that you had a difficult time reaching us via phone. We take customer service very seriously, and one of our dedicated customer service team members are reaching out to you soon to offer further assistance. Thank you in advance for your patience with this matter.
“Generali Global Assistance policy: PreferredI will use you again.
Domingo from FLReview Received: December 10, 2022Was this review helpful?1 out of 12 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Domingo. Thanks for your loyalty!
Last updated: July 2, 2026