Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardDena from MAReview Received: September 27, 2022Was this review helpful?1 out of 2 people found this review helpful
I was skeptical about having to submit a claim. I was very impressed; it was easy to complete the process on line and was completed to my satisfaction within a very reasonable period. I will use this company again.
“Generali Global Assistance policy: StandardClaim is being processed right now. This is nothing
Martin from FLReview Received: September 25, 2022Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceHello Martin. Thank you for sharing your feedback. We have received your claim, and a dedicated claims team member will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredRichard from FLReview Received: September 24, 2022Was this review helpful?0 out of 1 people found this review helpfulUnfortunately the ink on the receipt I received faded and it's very hard to read now. That said the amount of information they were requesting to put in a small claim like mine did not make sense. It would have been way to time consuming for the amount of money so I am not pursuing.
“Generali Global Assistance policy: PreferredI had a very good experience with Generali Global. At first I thought my trip would be longer and paid for a longer policy. I reached out and my policy was adjusted with that one email, so too thumbs up!
Suzanne from MAReview Received: September 23, 2022Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback and your purchase Suzanne! We will share it with our Customer Service Team.
“Generali Global Assistance policy: PreferredI was able to get the help that I needed while on my trip but since my return to the US, I am very dissatisfied with Generali Global Assistance. The claims process is a nightmare and it is impossible to get any assistance from customer service. When I phone them I I keep on getting referred back to the claim website. I get contradictory e-mails from them and it is impossible to tell if my claim has been completed or if they want more information. I've had no personal contact with them. The e-mails are form letters and very unhelpful.
I have probably spent more than 20 hours so far gathering information, scanning it, uploading it, explaining it and am still not sure if there is anyone actually assigned to reviewing my claim with whom I can talk.
Justine from NJReview Received: September 22, 2022Was this review helpful?14 out of 14 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback Justine. We're sorry to hear about the circumstances surrounding your experience with filing a claim as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim is still under review, and a dedicated claims team member will be in contact with you with additional information. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience with this matter.
“Generali Global Assistance policy: StandardThe claim is still in process
Elaine from PAReview Received: September 22, 2022Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceHello Elaine. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardThe documentation request/expectation for the claim process is exhausting and proving to be difficult.
Tom S. from TXReview Received: September 21, 2022Was this review helpful?6 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Thomas. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. A dedicated customer service team member will be in touch with you to offer assistance with filing a claim and to answer any questions or concerns you may have. Thank you for your patience in this matter.
“Generali Global Assistance policy: StandardEverything was easy! From signing up to filing my claim. The process was straight forward. As long as you follow the directions you should have no problem. After filing my claim I received my compensation within a few days. I was so disappointed that I couldn’t take my trip due to an injury, but so thankful that I bought travel insurance! I usually buy it when I travel out of the country. I will be using Generali every time! Thank you!
Renee from CAReview Received: September 21, 2022Was this review helpful?3 out of 3 people found this review helpfulResponse from Generali Global AssistanceSorry to hear that you couldn’t go on your trip Renee. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredThe representative at Generali did not know anything about their insurance policy. I had no answer to many questions. I would not buy from them again, although squaremouth was excellent source and easy to use.
Diane from NYReview Received: September 20, 2022Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Diane. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your negative customer service experience and for not meeting your expectations. A dedicated customer service team member will be in touch with you to offer assistance with answering any questions or concerns you may have. Thank you for your patience in this matter.
“Generali Global Assistance policy: StandardIt is exhausting to complete a claim.
Thuy from WAReview Received: September 19, 2022Was this review helpful?5 out of 6 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback Thuy Vo. We're sorry to hear about the circumstances surrounding your experience with filing a claim as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim has since been finalized, and we will share your review of the claims process with our customer service team to ensure we are providing the best service possible.