Generali Travel Insurance Reviews

While the claim was ultimately paid, the claims specialist asked for information that had already been submitted and also waited to ask questions that should have been asked for up front. This led to the claim taking longer than it should have.

Impossible to speak with live person.
No help from “Bot” which is supposed to answer questions by texting on their web site.
No info on their site that tells you how or if you can save claim and come back and edit or add info.
Very unfriendly system and personal contact available

We are highly unsatisfied with Generali Global Assistance. I had come down with Covid during our trip to France in July, incurred additional expenses, submitted our paperwork and medical documentation in full as required by Generali and kept receiving a request for additional information. This was for documentation we already sent. Then we received notification that our claim was closed.

We have called Generali's 800 number several times, emailed their claims office several times and do not receive a response.

We are very upset and dissatisfied with our purchase of travel insurance through Squaremouth's listing. We would greatly appreciate your assistance.

In good faith,

Terry and Roberta

The claims process took a little longer than I would have liked (almost 2 months for my claim to be paid) but I understand this may be due to the present travel situation and a higher than average number of claims being filed. I would recommend using the online filing if you can - I filed by email and as a result I couldn't check my claim status online. It was somewhat difficult to reach an agent by phone and much of my contact with my claims agent was through exchanging voicemails or email. I was very pleased with how my claim was resolved and I will definitely consider Generali again the next time I need travel insurance.

You could not add to an existing policy, you had to cancel and get another policy.

I was pickpocketed in Paris the third day into my trip and lost all my Ids as well as €400. I expect to file a claim for the €400 within the next week. I have a police report from the Paris police although it is in French. Otherwise, that is the only claim I intend to file.

Since filing my claim I have called repeatedly and left messages for for my claims manager over the last month but have received no responses. Very disappointed in the service

Navigating the site and comparing policies was clear and informative. The purchase experience was very easy. Customer service was knowledgeable and answered questions fully. We felt confident in Generali's service and highly recommend this insurance policy!