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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,642
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AVG. MONTH
1,665
Total Reviews
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SINCE 2004
5,132
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,132 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3085
  • 4
    1035
  • 3
    421
  • 2
    134
  • 1
    238
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  • “
    Generali Global Assistance policy: Standard

    N/A
    Nothing was bad. I usually just give 4 stars vs. 5 stars unless I receive excellent and/or above average service. I think you did fine.

    Patrice from MO
    Review Received: September 12, 2022
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Hello Patrice. Thanks for your feedback and purchase!

    “
    Generali Global Assistance policy: Standard

    Very nice customer service and prompt. Will use again in the future.

    Lydia from TN
    Review Received: September 8, 2022
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Hello Lydia. That’s great to hear. We will share it with our customer service team. Enjoy your trip!

    “
    Generali Global Assistance policy: Standard

    They just sent me the form to be filled for the claim and the documentation needed.

    Helena from NC
    Review Received: September 8, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Hello Helena. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Preferred

    We purchased this policy prior to a whitewater raft trip in Idaho. The policy only covered the non-refundable cost of the whitewater trip itself. I purchased air travel with refundable miles, and other reservations were also made using refundable terms. The policy was reasonably priced and provided all the coverage that we needed. This is not our first policy purchased on SquareMouth, but the first policy purchased from Generali.

    About a month before the trip, we had to cancel the trip because my wife was diagnosed with a critical illness that required both immediate and extended treatment. We found all of the information and forms online to file a claim. We received a check in less than 10 days. There were no hassles, delays, or requests for more information. We are very satisfied with this purchase through SquareMouth, and the response from Generali Global Assistance when filing the claim.

    A & H from FL
    Review Received: September 3, 2022
    Was this review helpful?
    23 out of 23 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback James. We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Standard

    Generali came through appropriately for our claim. Everything that was reasonably expected was reimbursed, includinmg one $700 medical item that was appropriate but could have been resisted. My only concern is that reimbursement took longer than I had hoped -- about a month whereas I'd have hoped it was under 2 weeks. Regardless, I'd use them again.

    Douglas from TX
    Review Received: September 3, 2022
    Was this review helpful?
    12 out of 12 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback Douglas. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received; however, some cases can take longer to resolve. We're pleased to hear that your claim has since been finalized. Thank you for your patience and your business!

    “
    Generali Global Assistance policy: Standard

    Very difficult to file a claim on line using Ipad . Difficult to add attachments or remarks . Will be filing paper claim

    Nafisa from FL
    Review Received: September 2, 2022
    Was this review helpful?
    3 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Hello Nafisa. We are sorry to hear about your negative experience and the circumstances surrounding filing a claim. We do have reports of technical issues that we are working to resolve as soon as possible. One of our dedicated customer service team members is going to reach out to directly at the phone number we have associated with your policy to walk you through next steps. Thank you for your feedback, your patience, and your business. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    Waiting for them to process my claim.

    Patricia from MO
    Review Received: August 27, 2022
    Was this review helpful?
    1 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Hello Patricia. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    Fast and easy. Thanks!

    michael from FL
    Review Received: August 25, 2022
    Was this review helpful?
    2 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Hello Michael. Thank you for your feedback and your purchase!

    “
    Generali Global Assistance policy: Preferred

    Richard from DE
    Review Received: August 24, 2022
    Was this review helpful?
    2 out of 2 people found this review helpful

    My claim was resolved in a timely manner. Check was received, correspondance was very good. I would use again.

    “
    Generali Global Assistance policy: Standard

    So far no problem.

    Patama from CA
    Review Received: August 24, 2022
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Hello Patama. Thanks for your feedback. If should need any assistance, our dedicated Customer Service Team is always available at 800-348-9505 or customerservice@generalitravelinsurance.com

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