Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Simple to review insurance options
Bob Cavalier from WAReview Received: November 18, 2022Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceHello Marc. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
“Generali Global Assistance policy: PremiumI called customer service before we signed up and also on our trip when we caught Covid. Both times we had a short hold time and received complete answers and a willingness to help We didn’t end up altering our flights so didn’t file a claim.
Carol from ORReview Received: November 13, 2022Was this review helpful?2 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Carol. Thank you for your experience and you feedback. We will share it with our customer service team.
“Generali Global Assistance policy: StandardNothing to say at this moment. I will be putting in a claim for reimbursement for trip interruption.
Sheila from NYReview Received: November 10, 2022Was this review helpful?1 out of 6 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback and your purchase Sheila. If you need any assistance with filing you claim, we have a dedicated customer service team who can help you. Just give us a call at 800-348-9505.
“Generali Global Assistance policy: StandardI have not heard whether I will receive my credit card points back or not. There were a LOT of forms to provide.
maria from NJReview Received: November 9, 2022Was this review helpful?2 out of 7 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback Maria. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardI have completed the claim forms on line but am unable to have my claim accepted because the Royal Darwin Hospital where I was treated did not execute a ‘consent for treatment’ form.
John from INReview Received: November 9, 2022Was this review helpful?16 out of 18 people found this review helpfulResponse from Generali Global AssistanceHello John. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously at Generali. A dedicated claims rep will follow up with you to offer additional assistance with filing your claim. Thank you for your patience with this matter.
“Generali Global Assistance policy: PremiumWe submitted 2 claims, for trip interruption and for medical expenses. Both are very straightforward, and well documented. (Even though the documentation process is painful.) NEITHER have moved off of "submitted" status in 12 days. Disappointingly poor service.
Also, as A NYS resident, we are not required to submit anything re: health insurance. And yet, the form would NOT complete/submit without that information.
SS from NYReview Received: November 8, 2022Was this review helpful?18 out of 18 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback Sondra. We're sorry to hear about the circumstances surrounding your claim experience as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team member will be in contact with you to provide your claim status. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com
“Generali Global Assistance policy: PremiumWe have never purchased trip insurance before but it was great to have and allowed us to pre purchase hotel rooms and felt confident renting cars from non corporate entities. Highly recommended.
Greg from DEReview Received: November 7, 2022Was this review helpful?1 out of 5 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Greg. Thanks for sharing your experience and for your recommendation!
“Generali Global Assistance policy: PreferredSo far, all the representative would tell me is that "life-threatening illness and level 3 RECONSIDER TRAVEL advisory from the US State Department are not reasons to cancel a portion of my trip. For real?????
Valerie from MIReview Received: November 3, 2022Was this review helpful?13 out of 13 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback Valerie. We are sorry about your negative customer service experience. We take customer service very seriously and would like to offer additional assistance. One of our dedicated customer service team members will be reaching out to address any questions or concerns that you may have regarding your plan’s coverages.
“Generali Global Assistance policy: PreferredThere is no live customer service support. When I called the customer service number for help in filing a claim I was redirected to the online website. This was disappointing and unsatisfactory.
John from CAReview Received: November 1, 2022Was this review helpful?13 out of 13 people found this review helpfulResponse from Generali Global AssistanceHello John. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously at Generali. We have received your claim, and a dedicated claims rep will follow up with you to offer additional assistance.
“Generali Global Assistance policy: StandardVery easy to obtain insurance and at a very reasonable price
NANCY from COReview Received: October 31, 2022Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceHello Nancy. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
Last updated: July 2, 2026