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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,642
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AVG. MONTH
1,665
Total Reviews
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SINCE 2004
5,132
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,132 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3085
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    1035
  • 3
    421
  • 2
    134
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  • “
    Generali Global Assistance policy: Standard

    Awaiting service on my claim.

    It has been two weeks, since I filed my claim.

    Hyunsook from TX
    Review Received: August 22, 2022
    Was this review helpful?
    3 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Hello Hyunsook. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    Our luggage arrived 5 days after we returned home. We bought a few items needed while United Airlines was trying to locate the luggage. The process was easy and a full refund was sent to us. Will purchase a travel insurance from Generali again.

    Bouvette from CT
    Review Received: August 22, 2022
    Was this review helpful?
    14 out of 15 people found this review helpful
    Response from Generali Global Assistance

    Hello Etienne Thanks for the feedback! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Preferred

    Judith from HI
    Review Received: August 19, 2022
    Was this review helpful?
    5 out of 5 people found this review helpful

    It has been almost six weeks and I have heard nothing. I also have not been able to reach a live person
    I do notknow what is happening and I am concerned that I will not receive any funds

    PLEASE HELP !!!!

    MY PHONE NUMBER IS: JUDY AT 808-542-0393 AND judyj1968@gmail.com

    “
    Generali Global Assistance policy: Standard

    Have used Generali before but have never had to file a claim until now. They have been exceptional. Fast to respond and did exactly as policy claimed. Had a refund in less than 15 days from start to finish. Yasmín was wonderful and returned my phone calls within 24 hrs.
    I highly recommend them. Friends are already buying travel insurance from them. Their insurance agency hasn’t refunded their money as of yet.

    Candy from FL
    Review Received: August 19, 2022
    Was this review helpful?
    21 out of 21 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback Candy! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Preferred

    Great service thank you

    Mahesh from NJ
    Review Received: August 18, 2022
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback Mahesh! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Preferred

    Great service thank you

    Vinodkumar from NJ
    Review Received: August 18, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback Vinodkumar! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Standard

    Still awaiting response on claim. Sent via registered mail all doc they required but got request to send ones already sent. Appears Global just sent out standard request without looking at sent docs. I have yet to hear from Holland America as to what amount of credit they will give. So hope this is reason I have heard nothing from insurance request. I gave the low rates for service because I could not reach a "human" to explain details, all claims are handled via email.

    Roger from WA
    Review Received: August 17, 2022
    Was this review helpful?
    15 out of 16 people found this review helpful
    Response from Generali Global Assistance

    Hello Roger. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Preferred

    I hold your 800 phone for a long time. Even I left my phone number and call back was the following day. Your service rep is not familiar the coverage function which is covered and which not covered and finally asked me to call insurance company to confirm. I wonder how much knowledge your service rep has.

    Howard from IL
    Review Received: August 17, 2022
    Was this review helpful?
    7 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Hello Howard. Thank you for sharing your feedback. We apologize for the negative experience and not meeting your expectations as we take customer service very seriously. A dedicated team member will be in contact with you to answer any questions or concerns.

    “
    Generali Global Assistance policy: Standard

    I am waiting for paid invoices to file my claim. Unfortunately I got Covid while in Italy and had to come home so my trip was interrupted and I could not complete my stay.

    Patricia from VA
    Review Received: August 16, 2022
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Hello Patricia. Thank you for your feedback. We are sorry to hear about your circumstances, and that your trip was interrupted. At your convenience, you can start your claim online, https://www.generalitravelinsurance.com/claimforms or you can contact us at 800-348-9505, or via email customerservice@generalitravelinsurance.com and a dedicated customer service team member can assist you with your claim.

    “
    Generali Global Assistance policy: Preferred

    It is impossible to get a live person to talk to, either customer service or claim.

    Chou-Chik from VA
    Review Received: August 12, 2022
    Was this review helpful?
    13 out of 13 people found this review helpful
    Response from Generali Global Assistance

    Hello Chou-Chik. Thank you for your feedback. A dedicated customer service team member will be contacting you to offer assistance with any of your questions or concerns. Thanks for your patience.

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