Generali Travel Insurance Reviews

Hello Brad. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We strive to provide a fair, equitable and timely claims process for all customers but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for carrier delays and cancelations. One of our dedicated claims team members is going to reach out to you to provide any additional clarification you may have regarding your claim.

Thanks for choosing Generali Tracy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Thanks for choosing Generali Joy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Thank you for your feedback and your purchase Michael. We have a dedicated customer service team who can help you understand all the covered events in your plan and can assist with filing a claim too. Just give us a call at 800-348-9505.

Hello Maxim. Thank you for your feedback. A dedicated customer service team member will be in touch with you to offer assistance with answering any questions or concerns you may have with filing a claim.

That's great to hear Mary! Our goal is to make generalitravelinsurance.com as user-friendly as possible. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now. Just give us a call at 800-348-9505.

Hello Linda. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your negative experience with filing a claim and for not meeting your expectations. We are pleased to inform you that we have received your claim, and a dedicated claims team member will be in touch with you to offer assistance with answering any questions or concerns you may have. Thank you for your patience in this matter.

Hello Nga. Thanks for choosing Generali! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Thank you for sharing your feedback Joycelyn. We're sorry to hear about the circumstances surrounding your claim experience as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team member will be in contact with you to provide your claim status. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 (press 2 at the prompt, then 2 again to check claim status) or email, claims@generalitravelinsurance.com