IMG Travel Insurance Reviews

We needed to cancel our cruise three days before we were scheduled to depart because I fell and broke my hip. I filed a claim with IMG and within two weeks the claim for the amount of the cruise was refunded.
I was very pleased with my experience with IMG.

We needed to file a claim for delayed luggage. Items of clothing in the delayed baggage were needed for our helicopter ski tour so we had to purchase new items. I had some questions about filing the claim and I called customer service twice. Both persons I spoke to were very helpful and had good customer service skills. Now I will wait to see if my claim is processed to give us the $300 per person that we requested.

We bought 2 policies from IMG in the last year. Our 1st trip was to Canada. While there, my wife fell and broke a tooth and injured her face. We saw a Dentist and went to a local ER for a CT scan of the face. When returned, we filed claims for the Dentist visit (that we paid in Canada) and the Hospital visit that we did not. It was always easy to reach a human during the process. The Dental reimbursement was quick and full. It took about 2-3 months for them to pay the hospital directly. We were very happy with the service we received from them.
More recently, we were supposed to travel to the Middle East just as the war broke out and our flight was cancelled. Again, it was very easy to reach a representative and they were kind enough to let us use the premium that was paid for the cancelled trip in a future trip within 2 years. I don't think that this situation is covered in the policy, but they agreed to that. A similar situation a few years ago with a different carrier, resulted in a prorated small credit.

This is a 5 star company!

They did not reimburse everything and sent a very hard to interpret email as to why with no explanation. When I called I was given different information then the email came. I just gave up since it was only about $35 difference.

The representative i spoke with on the phone was very helpful. The claim process was straightforward and easy.

Traveling can be stressful. Getting injured before a trip is even more stressful. I am so thankful that I had purchased trip insurance with IMG. The claims process was straightforward and I had a successful outcome. Needless to say I just purchased insurance for another upcoming trip through IMG. You never know what can happen!

IMG and its staff were very helpful while filling out the claim form. However, I must say that the claim and attachments were somewhat difficult to navigate online. I was originally told it had to be done online but was later advised that I could have filled it out manually and sent it all the required documents to them which would have been much easier. That being said once they received all the requested information, they settled the claim in about 7 days.

I have talked with staff and used the online claim procedure. Both were easy to use and staff, very very helpful.

Filed claim online with Marsha’s email

Easy claim process. Very well handled