IMG Travel Insurance Reviews

I have been attempting to file a claim since January 29, 2020. I became ill and attempted to cancel my trip which departed on February 1. I called iTravelInsured claims on January 30 and was told they could not even log my call since their web site was down. I was told to check their website and when it was up and running, I could file a claim. I was told I could check back with the claims department on their toll free number. I have checked the web site everyday since. It has been down ever since. I called on January 30 and was told they were working on the web site but until it was up and running, there was nothing they could do. I called on February 6 and received a recorded message only, telling me the web site was down and to keep checking. I called again on February 11 and got the same message. On February 12 the web page changed to "Insuremytrip". I could not get to the claims section. I e-mailed "contact us" and have not gotten any response. I called on February 18, and got a recorded message. I have been checking the web site everyday. I am no closer to being serviced than I was on January 29.

I am a returning customer to Squaremouth and I have been extremely happy with your service. I have recommended Squaremouth to all of my friends who are contemplating traveling. I hope you can help me resolve this problem. I do not have any recourse at this point.

Thank you,

Lee Nakamura

Policy changes can't be made online and must be made over the phone. Email confirmation of requested policy changes takes several business days.

We have been trying to contact insurance to file a claim since before our departure but the iTravelInsured website and telephone lines have not been working for almost two weeks. We contacted the Squaremouth team for assistance and none was offered. This whole process has been disappointing. We bought insurance to have coverage but we haven't been protected. Horrible that we are victims of a bad insurer.

This company does not provide an ID card like most others. I had to call them to find out they wanted me to carry their declarations page as ID instead.

We called iTravelinsured for help because we where under quarantine on the Diamond Princess due to the corvid-19 virus.. We will have several items to file a claim for when we return home.

It’s extremely difficult getting in contact with itravel insurance. Can not get them when you need them.

Our cruise was cancelled by the cruise line due to ship problems.
I called customer service to request changing the policy date to Feb. 29th.
They said to email my request to service@itravelinsured, which I have done ....twice, with no response.
I called again, they said all the computers are down and to call back another day.
Tried again another day, with no answer.

So no, not happy.

I was able to change the date of my travel easily with no extra cost.