IMG Travel Insurance Reviews

A sudden leak in our water heater delayed our international trip by two days. The IMG advisor was thorough and polite but informed us compensation was only available if our house was rendered uninhabitable. Our diligence in addressing the problem prevented that outcome but took two days off our trip. It is the classic case of "weasel words" buried deep in the insurance contract leading to the inability for any compensation. Such problems is what gives insurance a bad reputation. The only solution seems to be to read the dense legalese in the contract and still be prepared to have your insurance payment to be useless.

I am still waiting to hear about my claim.

Just hope the process is smooth and without any delay.

I filed claim about loss of cell phone. I never got resolution.

Knowing That I hâve purchased thèse coverage made me féel safe and at peace.

Well designed online enrollment process-clear and concise. It was a revelation that an insurance product that met our needs at a competitive price could be so easily obtained. It was obviously our first time doing this and will do it again in a heartbeat.

We had to cancel our vacation because we had death in the family, we needed to be home,
Called to check the status of my claim, I was told the claim will not be processed for 35 days, Customer Care was very knowledgeable and answer all my questions.

The agent who helped me when I thought we might have to cancel our trip due to an urgent surgery for my husband was thoroughly professional, supportive and correct in her hope that we would not have to file a claim. She really dialed down my anxiety. The surgery and recovery were complete and we got an all clear from the surgeon prior to departure and we had a wonderful trip that we had been looking forward to for a year.

Customer service rep was so kind and helpful.

Filed a claim for trip interruption due to my husband experiencing new onset of chest pain at the departure gate. Medics were called and he was taken to hospital by ambulance. EKG done, blood tests. We were allowed to fly that night. He was seen by his doctor upon arrival home and was sent directly to the hospital where a cardiac catheterization was done and 3 stents were placed