IMG Travel Insurance Reviews

I wanted to extend my policy for a few days as my flight home had changed, and the customer service email took days to respond and when they did, they told me it wasn't possible so I had to buy another policy for a few days extension to cover my flight. I was not happy.

As of today, the process is complete and I have received my claim amount in full. However, the process getting here was quite difficult and burdensome. More complete communication with my questions would have made it much better. Some questions were answered, but usually ignored and I was often frustrated with what I was being asked to provide, and why. I explained my thinking about some requests, but never received a reply. My phone calls to the 24-hour emergency service WERE handled well; someone always answered and was understanding and helpful (except in one instance).

Easy to choose the policy I wanted. If I was a first timer, it would have been easy calling and getting some recommdations from their personnel.

i have filed the claim on March 18 however I am still waiting for final outcome of my claim.

I don’t have much to comment on. Filing a claim was relatively easy. I am still waiting for IMG to process the claim.

I tried calling but there was a message that they were so busy I had to call back or use the website.

Attempt to contact IMG for assistance due to a canceled flight, resulted in an automated message to call back in a few days. Filed claim a week ago, still awaiting outcome.

I filed a claim for cancellation due to a medical condition. The claim was approved and I was notified on 2-17-26 that payment would be in my bank account within 3-5 business days. As of this writing on 4-3-26 I have yet to receive the funds. I spoke with customer service on 4 different occasions regarding this to be told each time that my issue was being sent to the ‘escalation’ team. No one from IMG has reached out to follow up. I have filed a zero complaint with Squaremouth and am hoping their assistance will resolve the issue.