IMG Travel Insurance Reviews

My experience was entirely online and straightforward. When my travel plans changed I had to increase my coverage and did so witout any problems.

I will NEVER insure a trip through IMG again! I had 2 claims with them at the same time. A trip interruption claim filed May 27: After much back and forth, they kept asking for information already sent, they finally paid the claim on August 27. Almost every inquiry call was met with “give it more time” instead of actually looking into the claim.

I tried to buy additional insurance and they didnt get back to me in time. When they finally got back to me it was just a couple of days before the trip and I thought it was a good risk to not buy any more which it was.

I made an error on the dates I needed, called to get it corrected.

I had no interaction with IMG at all.

Customer Service was very helpful with changing the dates of coverage when we altered our travel plans prior to our trip date.

Also, our return flight was cancelled due to bad whether and we unexpectedly spent two more days in France until we could get a return flight. I called Customer Service to discuss the issue and found them to be empathetic and helpful.

Easy to purchase.

I have a terrible experience communicating with them after I file my claim. It is a night mare. I sent my claim on July 18 and sent them all documents after 30 days they asked for documents I called them and asure me that they have them. I submeted what they again. and the sent me aletter askink again I CALLED again and submeted again and again!
I am abroad and cannot receive phone calls but I can receive Whatsapp calls
My best

Easy website to to choose coverage , cost and policy type. 2nd time using this vendor. Never filed a claim, but peace of mind when spending $20,000 hours n a vacation