IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured ChoiceKym from AZReview Received: February 6, 2026Was this review helpful?0 out of 0 people found this review helpful
Efficient and fair
“IMG policy: iTravelInsured ChoiceDouglas from SCReview Received: February 5, 2026Was this review helpful?0 out of 0 people found this review helpfulOur claim was handled promptly and without any problems!
“IMG policy: iTravelInsured ChoiceStephen from MSReview Received: February 4, 2026Was this review helpful?0 out of 0 people found this review helpfulAre all the processes filing the claim was relatively easy, just make sure that you have the appropriate documentation backing up what you are claiming. They requested documentation such as a full detailed report from the airline regarding cancellations is not available. Certainly not something typically given out to customers from the airlines. My request about fees regarding time delay for travel were either denied or just ignored. They covered the hotel for the delay, but no other fees were given.
“IMG policy: iTravelInsured ChoiceI tried to file a claim, but couldn't get anyone to assist with a few questions. Disconnected several times and just no help. Recovered funds thru the airline. I'll be using my credit card travel insurance from now on.
Dawnell from AZReview Received: February 4, 2026Was this review helpful?8 out of 8 people found this review helpful“IMG policy: iTravelInsured ChoiceCharlette from PAReview Received: February 3, 2026Was this review helpful?0 out of 0 people found this review helpfulCommunication from IMG was very good.
“IMG policy: iTravelInsured ChoiceI need to provide more information and receipts, otherwise it has been an easy process
William from PAReview Received: February 3, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceHad a good customer service interaction by phone the other day to discuss impending claim. Anticipating a stress free process
Deb from VAReview Received: February 1, 2026Was this review helpful?1 out of 1 people found this review helpful“IMG policy: iTravelInsured Choiceso far so good, I asked advice before the crisis
Helene from NJReview Received: February 1, 2026Was this review helpful?0 out of 2 people found this review helpful“IMG policy: iTravelInsured ChoiceMark from VTReview Received: February 1, 2026Was this review helpful?0 out of 0 people found this review helpfulProcessing the claim was easy. I just uploaded my receipts and I was notified about 2 weeks later that my claim was approved. Funds were deposited directly into my checking account.
“IMG policy: iTravelInsured ChoiceI had to file a claim for trip interruption. My Tin Leg policy number didn't match what IMG was expecting for a policy number. I called IMG customer service and the representative was polite and very helpful. A courteous and positive attitude was much appreciated.
Noah from TXReview Received: January 30, 2026Was this review helpful?2 out of 2 people found this review helpful