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Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
127,144
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AVG. MONTH
5,328
Total Reviews
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SINCE 2005
2,911
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.62/5
Customer Service During Claim
3.4/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (2,911 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1744
  • 4
    527
  • 3
    290
  • 2
    122
  • 1
    182
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  • “
    IMG policy: iTravelInsured Travel Essential

    Jeff Cooks/Cynthia McDonald from CA
    Review Received: November 19, 2025
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    The staffing support and the 3rd party insurer worked together to get the claim processed and paid out in a timely matter. I was appreciative for the Squaremouth support.

    “
    IMG policy: iTravelInsured Travel Essential

    I, Carolyn Sparkman, ended up in sick bay with bronchitis during our cruise. I have filed a claim for reimbursement from AARP United Healthcare. Do that's where the process is then i will know whether i'll have to interact with you for further reimbursement. Carolyn Sparkman, 602-799-4789.

    Carolyn from AZ
    Review Received: November 18, 2025
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    “
    IMG policy: iTravelInsured Choice

    Elizabeth from FL
    Review Received: November 18, 2025
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    1 out of 1 people found this review helpful

    Claim is so slow, it have been a month that claim was file, still have not receive my claim yet. Will not purchase IMG insurance in future, highly not recommended.

    “
    IMG policy: iTravelInsured Choice

    no rating until process complete

    Diane from SC
    Review Received: November 16, 2025
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    “
    IMG policy: iTravelInsured Choice

    Canceled my trip before I left due to medical issues and had purchased a cancel for any reason policy. And submitted complete documentation on October 24, including doctors letter and now being November 16 feel receiving determination letter or questions for additional information is taking way too long.

    Lee from FL
    Review Received: November 16, 2025
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    “
    IMG policy: iTravelInsured Choice

    Easy to deal with IMG to increase the travel insurance coverage pre departure.

    Sandra from CA
    Review Received: November 15, 2025
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    “
    IMG policy: iTravelInsured Choice

    Claims process so far is good. IMG is very responsive & good at letting me know what documentation they need.

    Amy from TX
    Review Received: November 15, 2025
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    “
    IMG policy: iTravelInsured Choice

    Our flight was delayed for 6 hours and I applied for compensation but nobody got in touch with me, Our flight from Newark NJ to Rome was Flight #UA40 on Oct.20,2025. We were supposed to leave Newark at 5:20 PM for Rome but instead we flew 11 PM. I missed the tour of St. Paul Basilica.. Please reimburse me for my losses.

    Pura Yarra from IL
    Review Received: November 14, 2025
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    “
    IMG policy: iTravelInsured Choice

    IMG process our claim expeditiously and smoothly. The process was direct and user friendly. Will definitely use IMG for all our travel needs.

    JOSEPH from TX
    Review Received: November 12, 2025
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    “
    IMG policy: iTravelInsured Choice

    Unfortunately we cancelled our trip for mrdical reason. Filed claim with IMG and waiting for resolution of claim.

    Vladimir from MA
    Review Received: November 10, 2025
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