IMG Travel Insurance Reviews

Process was simple. Our flight out was cancelled and I contacted customer service prior to purchasing a new flight to see if it would be covered. The agent was also very helpful.

We needed to cancel our cruise three days before we were scheduled to depart because I fell and broke my hip. I filed a claim with IMG and within two weeks the claim for the amount of the cruise was refunded.
I was very pleased with my experience with IMG.

We needed to file a claim for delayed luggage. Items of clothing in the delayed baggage were needed for our helicopter ski tour so we had to purchase new items. I had some questions about filing the claim and I called customer service twice. Both persons I spoke to were very helpful and had good customer service skills. Now I will wait to see if my claim is processed to give us the $300 per person that we requested.

We had to cancel due to a serious health event to Jerome Fee. Our dealings with I M G have just started

We bought 2 policies from IMG in the last year. Our 1st trip was to Canada. While there, my wife fell and broke a tooth and injured her face. We saw a Dentist and went to a local ER for a CT scan of the face. When returned, we filed claims for the Dentist visit (that we paid in Canada) and the Hospital visit that we did not. It was always easy to reach a human during the process. The Dental reimbursement was quick and full. It took about 2-3 months for them to pay the hospital directly. We were very happy with the service we received from them.
More recently, we were supposed to travel to the Middle East just as the war broke out and our flight was cancelled. Again, it was very easy to reach a representative and they were kind enough to let us use the premium that was paid for the cancelled trip in a future trip within 2 years. I don't think that this situation is covered in the policy, but they agreed to that. A similar situation a few years ago with a different carrier, resulted in a prorated small credit.

This is a 5 star company!

Signing up was easy. No problems.

They did not reimburse everything and sent a very hard to interpret email as to why with no explanation. When I called I was given different information then the email came. I just gave up since it was only about $35 difference.

Not helpful., inpatient, sometimes rude and condescending.

We just filed the claim last week for cancellation of trip IMG said they would assign a claim number within 3 days 3 days have passed and we have yet to hear from them will ask for your assistance if we still have not heard from them by next Monday