IMG Travel Insurance Reviews

Very helpful and will contact again for future travel

It sure is challenging obtaining and making sure that one has the very specific detail information for everything possibly related to an item that one is making a claim on.

We had a very bad return flight and baggage issues.
Out flight was delayed, diverted and cancelled. Our bag was delayed. Items from our bag were missing.

Very happy with the service provided.

We have provided the requested information for our claim and are awaiting a decision.

Easily added a day to our trip at no additional charge.

Slow walking claim.

IMG was the absolute WORST company to deal with. It took 3 months to finally get our money returned. They required countless duplicate forms to be filled in. They then required 6 months of previous medical records which I thought this was incredibly invasive, but I want our money returned so I'll do what they say. The emails sent indicate they will review the info within 2-5 days and receive payment in 3 business days. When you call customer service to inquire they say it could take 10-15 days. When you call them out on what the actual email states, they say, "We are revamping our wording". THREE MONTHS and you're still revamping? Every time you call you get a different answer on the number of days it will take to review the case. One representative indicated it could take up to 60 days. I've been purchasing travel insurance for over 20 years and had to use it twice. Once for a hurricane and the other for a sudden onset illness & hospitalization. I received payment within 14 days from other companies. RUN AWAY FROM IMG!

I had put in the wrong policy dates (by one day) when I originally made my policy. It took sometime to find the right person to help, because I was told to use the website, which for some reason didn't work for me. When I found the right person, she was very helpful and quickly resolved the problem.