IMG Travel Insurance Reviews

I shopped around and found this to be the best value for the money. Purchasing online was easy and when I had a question prior to the trip, getting in touch with a representative on the phone was quick and easy.

I needed to add coverage to my policy. It should have been simple but it wasn't. A request needed to be made via email (not by telephone,) wait for approval, and give out credit card information. I had to do this twice. Very inconvenient. I'm glad I didn't have to make a claim. I expect there would be unnecessary steps. Makes a person feel under valued as a customer. I give squaremouth 3 stars since it was neither extreme of good or bad. I hate these kind of surveys. I want the option of no rating in this case but it wouldn't let me. Giving feedback is one thing but ratings are another. If I have an issue with a business I will let them know. If they deserve the highest praise I will let them know. Fishing for high ratings is a bad practice.

Easy to deal with. Used them many times.

In July 2018, we traveled to hike in the Alps in a trip sponsored by Road Scholar. Halfway through the trip, my wife broke her ankle. Road Scholar was excellent in providing medical care and arranging our unexpected return to the US. Upon returning to the State, we filed a claim with iTravelInsured for medical bills and for the uncompleted portion of our trip. It took nearly a year for our claim to be processed and for there to be an acceptable resolution. We filed what we though was a completely documented claim - but iTravelInsured took months to process our paperwork and eventually when I called, the agent apologized saying that the review process hadn't taken place. Weeks later iTravelInsured paid only for medical coverage but not for the cancelled portion of our trip (which we had in our policy). Then they claimed they needed more papers submitted substantiating our claim - which they could have requested at the start of the process. Eventually they did reimburse us for the unused portion of our trip - but the lengthy delays, the bureaucratic snafus - left us very dissatisfied with this travel insurance company.

We had "cancel for any reason " coverage and had to cancel a planned cruise unexpectedly. Our only loss was for the airfare . The policy reimbursed us with no questions asked for the covered portion of our loss.

Communication is very slow in processing claims. I had to cancel a trip before leaving. I submitted a claim and then heard nothing for weeks. Although they did pay part of my claim in 3-4 weeks, there was no communication before then and no explanation of the portion that was denied. The overall time frame to pay my Cancel for Any Reason benefit was not bad, but the lack of communication is disappointing.

I purchased an iTravelInsured Travel SE policy through Squaremouth for a cruise I recently went on. I did get sick on that trip and went to the ship medical center. I ended up with a medical bill of $6,500, the ship medical center did a great job. (Just FYI, if you go to a ship medical center it is like going to an emergency room and the costs are about the same as far as I can tell). When I got home I submitted the expenses to ItravelInsured. I was very meticulous about submitting exactly what they asked for to process a claim. 30 days later I had a check for the $6,500, no hassle, no problems. The only minor issue was that I did not get any status information on the claim during the processing time, I guess that is normal for most insurance companies. I would highly recommend ItravelInsured (IMG) for travel insurance. Also I loved Squaremouth, so easy to use, lots of good possibilities and a good comparison tool.

Reasonable price, well worth the peace of mind having it. Will recomend to all my friends that have trips coming up.

Very straight-forward and simple to deal with.