Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
129,548
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AVG. MONTH
5,565
Total Reviews
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SINCE 2005
2,946
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.6/5
Customer Service During Claim
3.41/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1766
  • 4
    530
  • 3
    292
  • 2
    125
  • 1
    187
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  • IMG policy: iTravelInsured Deluxe Travel

    This was the best insurance I have ever bought!! See when you buy insurance sure as heck you will not need it, this was the perfect way to secure on time flights, good weather and bags that made it to the destination.

    James from MN
    Review Received: December 11, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Elite

    It was reassuring to have iTravelInsured travel insurance on my recent trip home to England. The rate was very reasonable and affordable, I would definitely use (and recommend) them again. Thank you!

    Simone from NV
    Review Received: December 11, 2013
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    0 out of 0 people found this review helpful
    IMG policy: Patriot International

    Uneventful trip so did not have any interaction with insurance company.

    Jesus from MD
    Review Received: November 28, 2013
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    1 out of 25 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    N/A

    Tommy from GA
    Review Received: November 26, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.

    Jean from TX
    Review Received: November 11, 2013
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    4 out of 5 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    No claim, so no response on some questions.

    Julie from MN
    Review Received: November 11, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Wonderful!
    We did not male a claim but we felt very secure and comfortable
    Great service!

    Masuda from KY
    Review Received: November 11, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    I had no problem at all applying for the insurance and the price was very reasonable. I had no need to make a claim so I have no way to evaluate their service in that respect, which I think is the most important aspect of having insurance.

    Donald from Morocco
    Review Received: November 6, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Elite

    Although I didn't need to make a claim on this trip, my previous dealings with Customer Service lead me to believe that it would be handled efficiently and well.

    Douglas from United Kingdom
    Review Received: November 4, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    I did not have any claims during my trip. But it was simple to purchase online and very reasonable price. I will use your service again when I go out of the country.

    connie from PA
    Review Received: November 3, 2013
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    0 out of 0 people found this review helpful