Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I really cannot provide a meaningful rating. It was very easy to sign up online; the coverage was exactly what I needed at a reasonable price; I had no reason to contact customer service and did not file any claims.
No Claim filed
I did not need to use the service
no claim needed
Fortunately, I didn't need to contact the insurance provider for any lost luggage, itinerary change, medical emergency or anything else. Nor did I need to make any claim.
Couldn't answer two questions based on the provider's performance as we didn't need to make a claim.
The providers performance before the trip was very good, policy questions were easy to complete and covered our basic needs, also it was reasonably priced.
Something went wrong between square mouth and itravel. It took a series of emails and phone calls to get all of our documents to agree. I've used both square mouth and itravel before and this is the first time there has been a problem, so I won't hold it against either company.
However, a flood in Colorado forced us to cancel the original trip plans. When we called itravel to find out our options, they were not cooperative. Fortunately the condominium parent company gave us our money back and found us another destination. So our trip was fine, and we don't need to file a claim, but it has made me question how itravel would act if we DID need to file a claim.
Very convenience. and last minutes thing can be done online/
No claim was filed therefore there was no contact after I purchase the policy
I had no need to be in touch with the insurance company.