Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
129,548
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AVG. MONTH
5,565
Total Reviews
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SINCE 2005
2,946
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.6/5
Customer Service During Claim
3.41/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1766
  • 4
    530
  • 3
    292
  • 2
    125
  • 1
    187
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  • IMG policy: iTravelInsured Elite

    I did not make a claim so I'm unable to rate the insurance provider's performance during and after my trip.

    Berwick from ON
    Review Received: October 1, 2013
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    1 out of 3 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    Insurance company representatives were knowledgeable when I asked questions/details about their policy. Since I did not have a claim, I cannot address that issue. I went with their policy because the price was right and the policy covered the issues that concerned me.

    Karen from OH
    Review Received: September 30, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Coverage wasn't needed, but provided security if something did happen.

    Karen from CO
    Review Received: September 27, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Elite

    I'm a recently returned Canadian PR without government-operated health insurance. Before my vacation to Europe, I had a very hard time to find a third party travel insurance for my status. Thanks squareMounth for providing me a worry-free journey

    leafchi from Taiwan
    Review Received: September 25, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Did not have to make a claim, but did speak to customer service before our trip and they were very friendly and helpful!

    Jennifer from LA
    Review Received: September 23, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    I had no contact with the insurer other than paying the premium. I have no comments to make

    Alex from TX
    Review Received: September 21, 2013
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    1 out of 7 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Fortunately we did not have to make a claim, but we found the policy easy to purchase. Customer service was very helpful in explaining coverage and answering questions. The cost of the insurance was well worth the peace of mind when renting a home months ahead without a cancelation policy.

    Norma from OH
    Review Received: September 10, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Did not make a claim.

    Edward from MS
    Review Received: September 1, 2013
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    0 out of 2 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Clear info about the policy. I downloaded the info and printed it to carry with me on my trip.

    Vincent from Italy
    Review Received: August 24, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    It was easy to get the insurance.

    Viviana from Peru
    Review Received: August 18, 2013
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    0 out of 0 people found this review helpful