IMG Travel Insurance Reviews

Before Trip
Brandi Morse was very helpful with a query I raised. She answered quite promptly with the information I needed.

During Trip
I did not need to contact the insurance carrier during the trip.

Claim Process
I did not claim.

Before Trip
It was great service, the insurer actually had an issue with their computer the day I bought their policy but squaremouth continued to check on it and call me with updates. Never got that before from any other firm. Great Service!! Plus it was the same person calling me all the time which was nice.

During Trip
Did not use it during our trip

Claim Process
No claim was needed

Before Trip
The policy documentation was clear and covers most important issues.

During Trip
iTravelInsured's Customer Service is outstanding. My husband needed to use the emergency medical coverage during our vacation in Florida and the two phone calls to iTravelInsured were handled in a friendly, efficient, and professional manner which was very comforting during a stressful time for us. Even those who answer the phone are wonderful. This speaks very highly of the training that these employees receive and of the quality of those representatives.

Claim Process
I highly recommend iTravelInsured. They are easy to deal with, provide excellent coverages (we had their Elite plan), a fair price for the benefits, exceptional Customer Service, timely and fair handling or our claim.

Before Trip
I had numerous questions which were answered courteously and clearly on many different days by the staff at Squaremouth. That put my mind at ease since I had never purchase this kind of insurance before. Outstanding help from Mr. Aidan Harvey!

During Trip
Didn't need to use service during the trip.

Claim Process
no claim filed.

Before Trip
No problems, good price, but of course I didn't have to make a claim.

During Trip
I felt happy that in any eventuality I would be covered

Claim Process
I put in a minor claim as we were delayed about 12 hours in ATL which forced an overnight stay. Because it wasn't 24 hours, the delay insurance won't cover it. This is the first time I have used this company and the first time that I have ever had to put in a claim for travel. I won't use them again. I should have gone with my usual choice of company, Travel Guard.

Before Trip
Execellent insurance experience we didn't need to submit a claim and the vacation was fabulous, but the ease with quote and purchasing was fantastic and I will definitely be using your company again...

During Trip
Awesome

Claim Process
I did not submit a claim

Before Trip
Very easy to navigate website-compare policies/prices.

During Trip
Had no contact with carrier during trip because no problems.

Claim Process
No claim.

Claim Process
no claim

Claim Process
Its great getting the policy but when you need to make a claim it can be tedious and airlines and insurance company have "subtle roadblocks" to discourage you or deny you in my opinion. If they really cared about you as a customer they would provide an easy to read , up-front, required-reading list of things to do in case of needing to make a claim, such as for damaged luggage tell you that you need to file immediately with the carrier at the airport. I have never made a claim before and was unaware - but of course the companies know this ,along with the other subtle roadblocks.