Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I made a small claim. In my account it says it was denied and I should refer to an email or text for the reason it was denied. I have not received this communication so I contacted them by email and still have had no response. Terrible customer service
Olá! Eu não precisei usar, mais fiquei tranquila sabendo que estava protegida. Obrigada
Called IMG to submit a claim and was instructed by automated message to submitted claim on line. Claim was submitted and acknowledged. Waiting on their review and response.
Take me a couple of things that need to be covered to my policy after I purchased it. That is why I had to contact the insurance company and IMG and all went satisfactory.
I made a claim two weeks ago and still haven’t heard back from them
Horrible customer service experience. Claim filed 06/24 and stll pending. Trip cancellation
I submitted my claim on June 10, 2025 since I was unable to travel for medical reasons. I sent IMG all the information requested and had gone back-and-forth for weeks, with their requesting more information, which I had already sent them.
Finally on 29 July, I received a notification that I will be receiving partial compensation and the rest, the airfare, reimbursement is on hold. Everything apparently was approved and I have received multiple emails saying the claim was approved. The only problem is I have not received any compensation.
I requested a list of hospitals to go to once in Lisbon who partnered with IMGlobal. I selected three or four, and the fourth on the list was the first whose information was somewhat correct and accessible. I went to them and they admitted and treated me.
Major trouble in filing a claim.
1. Submitted by FAX but no one know where is my claim
2. Try to submitted the claim on line and the online system was down for a couple of days. It was very difficult and will not accept my photo . Therefore filing was unsuccessful.
3. I finally scan in all my documentations and claim form and submitted in a email.
All of the above effort took one week. When I tried to figure if my claim was received. No idea!!!
IMG is a scam company and no one should buy their insurance. I sustained an injury two weeks prior to my trip that forced me to cancel the trip. I have had surgery and am still recovering and yet they are still dragging their feet on my claim and seem unlikely to reimburse my trip costs. They owe me $20,000. Please stop recommending IMG on your site.
Review Updated: 09/03/2025
IMG eventually paid my claim but it took 2.5 months of them dragging their feet and requesting unrelated paperwork. Delay, delay, delay is their philosophy. I will not use them again.