IMG Travel Insurance Reviews

Very poor customer service, they had no idea where Merida was, Mexico. The terrible translation service. I never use your insurance again. I have an invoice with you to collect.

Make sure your web site is set up to process Allied Post Office information for addresses (APO AE)

I needed to change the coverage dates for my policy; their customer service team was very helpful.

Our trip was cancelled due to lack of water in the Rhine River. We were presently surprised when we received our refund for the cost of the insurance within a couple weeks. We had no hassle, which was good because we felt bad that our trip was cancelled.

Nationwide Insurance Co with whom the policy exists has been uncooperative in handling my claim after repeated calls, forms submitted by me an my doctor. They have asked me to authorise their access to all my medical records from my medical provider which is an invasion of my privacy and which I will not do.
I have never had a poorer experience with an travel insurance company. I appealed to Squaremouth for help and did not receive any.

There was confusion by the customer service representative re: medical coverage as primary vs secondary when I called re: I’d cards. They claimed medical coverage was secondary but my confirmation indicated primary. It took a bit of time both in the phone and subsequent call back by carrier but primary medical coverage was ultimately confirmed. I Don’t know whether it was an ill informed agent or an error in how policy was issued to me but recorded by the carrier. In the end it was resolved but it took an effort to get confirmation.

Ok

The first agent i spoke to gave me incorrect information, claiming that I needed to insure my flight as part of the total package even though I had bought flight insurance separately. Fortunately I spoke to another agent who agreed that the air insurance could be stand alone.Of course the trip went well so I have no claim to test the accuracy of advice.

It is far to early to rate my experience at this time. I mailed my claim on October 10 it was picked up at your location on October 19. I mailed it to the location indicated on the policy. iTravel Insured sent me an email on November 20th stating that some information I sent me was incomplete. That was my fault and I corrected it and replied to them on November 20th. I had a question on the form they returned to me. I called your toll free number and it was answered promptly. I asked why they asked for the same information in two different places. The first X was as follows: Proof of Payment for the covered trip. (Credit card statement, cancelled check, invoice from Travel Agency/Travel Supplier verifying total paid at time of cancellation/interruption). Then on the second page they put an X on the Other-Medical certificate completed then underneath that statement it asked for Credit card statements showing payment for trip (information was blacked out card transactions) I understood the question but they already asked for proof of payment! I called the toll free number to ask if they wanted all the information in the first X or just the proof of payment. As I said above the gentleman answered promptly and said I only need to include the proof of payment. The gentleman was helpful but seemed a little abrupt and maybe a little imposed upon. Perhaps he was having a bad day.