Trips Protected
Calendar icon
SINCE 2005
143,959
Calendar icon
AVG. MONTH
4,778
Total Reviews
Star icon
SINCE 2005
3,197
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.59/5
Customer Service During Claim
3.48/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1920
  • 4
    566
  • 3
    317
  • 2
    142
  • 1
    206
  • Filter By
    Filter
    Sort By
    Sort
  • IMG policy: iTravelInsured Standard Travel

    Customer service representative I spoke with was knowledgeable, professional and friendly. Yes I would recommend this policy to other travelers

    Flo from ON
    Review Received: March 3, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    We choose this policy because of the rate and the reviews. Our interaction with Squaremouth was extremely positive. It was necessary to make a change to the policy after the purchase (but within the time limit). The contact person was helpful and courteous.

    Jane from KY
    Review Received: February 22, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Reasonable rates, user friendly web site. Would recommend to others.

    Richard from CA
    Review Received: February 18, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    No surprises

    Ruth from CA
    Review Received: February 18, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Elite

    I chose this insurance company,I believe in 2008 as no one else would give me insurance for my husband who has a very bad heart. He has only 20% of his heart that functions and has a pacemaker and defibulator otherwise he is a very healthy man and walks 3.5 miles everyday in 1 hr and 10 min. This insurance has enabled us to continue travelling with a piece of mind. It also is very reasonable. I really can't say enough good about this company both for the professionalism of the staff and the wonderful; service that they provide.

    I do recommend this company and provide them with the contact information on a regular basis.

    I personally wouldn't consider using any other insurance provider.

    I would like to thank you for providing this service for people with pre-existing conditions

    Audrey from ON
    Review Received: January 29, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Easy, convenient, affordable

    Pavel from NY
    Review Received: January 27, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    CUSTOMER SERVICE WAS EXCELLENT AND POLITE
    THANK YOU FOR YOUR HELP
    I AM WAITING FOR RESPOND TO MY CLAIM THAS WAS RECEIVED LAST DEC 31,2014
    YOU TOLD ME 3 WEEKS FOR A RESPONSE

    CARLOS from Puerto Rico
    Review Received: January 13, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Your person was very helpful and efficient when I called with questions.

    Nicholas from CO
    Review Received: January 9, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Elite

    Successful, routine

    Neil from ON
    Review Received: December 9, 2014
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    When I had questions they were very helpful.. I keep using square mouth because of that. Also it's easy to compare.
    Had 2 claims that were handled very well. Thanks

    Michael from VT
    Review Received: December 8, 2014
    Was this review helpful?
    0 out of 0 people found this review helpful

Last updated: July 6, 2026