IMG Travel Insurance Reviews

I have submitted my claim with Itravelinsured 5 July 2018 and still haven't received my reimbursement. They take forever to get back and their letters are very confusing. They provide no explanations other than codes and code description. No personal massages at all. Although I have provided all the information they have requested they keep asking for the same information again. It is 17 September 2018. It shouldn't take this long to complete a claim. I am very upset and unhappy with their service.

we changed the dates of our trip and informed IMG by Email. We were halfway through the trip before I got confirmation from them that the policy would be in effect for the new days.

Did not have to use the policy so we have no information to provide. Like life insurance policies, you win if you don't require assistance from your travel insurer.

We had a very unusual situation and we are pleased the insurer came to understand the issue and satisfied the matter.

They were great!

Representative answered my questions. Purchase was easy.

My wife and I purchased separate policies. We filed pre-trip claims as a result of a medical emergency with my Wife's daughter. We contacted the company following no response after what we thought was a reasonable period of time, and were told that claims processing was delayed due to a heavy workload. We were subsequently told that my wife's claim was being processed, but that there was no record of receipt of my claim. After a reminder that our claims were filed together, my claim was discovered in the file with my wife's claim and we were advised that processing of my claim would be expedited. Both claims were approved for the full amount of the claims and benefit checks were received within a short period of time thereafter. We are sincerely appreciative of the full-amount approval, and but for the above-cited circumstances, I would have entered a "Yes" response to the claim process satisfaction question and a 5-star rating for the satisfaction level.

This is a terrible company, it should be called ITravelUNinsured. I made a trivial claim for very minor expenses incurred due to a cancelled flight and CLEARLY covered in my policy. Next, I will go to the better business bureau. I am TOTALLY disgusted that I have bought travel insurance for YEARS and the one time I go to use it I can't even get reimbursed for a covered expense of a value that is less than what I paid for the policy. I suspect Squaremouth is a front for a crooked enterprise that gets kick-back's by directing people to fly-by-night insurance brokers.
I have called ITravelInsured AND squaremouth and sent my supporting documents twice- by email AND by snail mail, to ITravelInsured AND in frustration to the squaremouth complaint dept. Regardless, I keep getting letters from ITravelInsured saying that I need to send my documents. I called ITravelInsured and was told they have my documents and then I receive such a letter again. I called squaremouth for help and got some smug reply that I should call itravel instead of squaremouth, in spite of having explained that I have done this. I received ZERO HELP from Squaremouth. My experience with itravel and with squaremouth has been abysmal.