IMG Travel Insurance Reviews

This is the third time I have purchased your product. I have not yet made a claim and hope not to in my future travels. The purchase experience was painless and I intend to use your service in the future. The reason I gave 4 star rating is that without making a claim I have no knowledge as to the service level in making a claim or during an emergency.

This is my second year that I purchase a travel insurance through this company and I love it. This year, I didn't have any claim, but last year I had a claim and it was paid.

It was priced well, the representative were easy to cmumicate with and friendly. I will recommend this policy to others and use it again.

I called customer service on the day when I purchased the insurance in order to make some minor changes. They said that I would get the corrected version of the contract in a few days, but I never did. It had been over a month!

Contacted IMG via email after a fall with questions about my policy. I ended up not needing to go to a doctor but was very happy with the fast and comprehensive response I received.

I have heard nothing regarding my claim that was put in over a week ago not even acknowledgement that it is been addressed
I would have expected a faster feedback I am not satisfied as of now

Acquiring the policy was easy. Did not really get to test the product because there was not a reason to try and make a claim. The proof of a good policy would be when it was tested under critical conditions. My trip went smoothly without need to actually call for assistance or benefits.

Na

I liked the ease of using the site, affordable plan options, along with the ability to compare various plans side by side. Also, the obvious peace of mind knowing we are covered in the event of an unexpected cancellation for a variety of reasons.

Good experience!