Trips Protected
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SINCE 2005
143,959
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AVG. MONTH
4,778
Total Reviews
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SINCE 2005
3,197
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.59/5
Customer Service During Claim
3.48/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

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  • IMG policy: Patriot International

    Insurance is always a double edged sword - but better to have it than not. I did get stung by a Scorpion and what crossed through my mind at the time, wow good thing I have insurance in case they have to fly me out of here to the hospital somewhere. I was fine,no need for medical assistance and the Scorpion, is dead!

    Nancy from NY
    Review Received: July 6, 2014
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    2 out of 21 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    I was unable to complete my trip to Mexico on 4 June 2014 due to being hospitalized in Cuenca, Ecuador, just days before I even left home. Thanks to kind assistance of Customer Service Dept. of www.itravelinsured.com, I was shown how to file a claim for trip cancellation.
    I await the results of my claim.
    regina potenza

    regina from Ecuador
    Review Received: July 3, 2014
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    0 out of 1 people found this review helpful
    IMG policy: Patriot International

    Overall, I was very satisfied so far with our IMG insurance experience. Until the outcome of my claim, I can't give my final review. My only comment of note so far is that I contacted IMG when on my trip late on a Saturday to notify them of my medical issue and seeking pre-authorization for treatment and got the impression that the people who handle pre-authorizations are not available during the weekend. So all the person I spoke to was able to do was make note of my call. I sought pre-authorization later when I was in a position to do so. It would be helpful to be somewhat better informed about the notification/pre-authorization procedure when one is in the unfortunate position of having to contact IMG during the weekend.

    Harry from Costa Rica
    Review Received: July 1, 2014
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    77 out of 91 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    Easy to purchase. Made me feel more safe on my trip as my father is terminally ill.

    Donni from CO
    Review Received: June 13, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    I was glad not to have to use the insurance, but it did give me piece of mind.

    Cynthia from CO
    Review Received: June 12, 2014
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    0 out of 0 people found this review helpful
    IMG policy: Patriot International

    no claim

    Victoria from WA
    Review Received: May 23, 2014
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    0 out of 17 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    No claim was submitted.

    Maria Guadalupe from Mexico
    Review Received: May 3, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    N/A

    Robert from CA
    Review Received: April 22, 2014
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    2 out of 5 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    The process to purchase a policy is straightforward. I appreciated the one-page summary of the policy with contact information for our travel. Fortunately, we did not need to file a claim. We cannot comment on making a claim. We chose this company because it was one of the few available for US citizens living abroad.

    LMK from Gabon
    Review Received: April 6, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Simple, price effective, good ensurance knowing that the coverage is there

    craig from NH
    Review Received: April 6, 2014
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    0 out of 0 people found this review helpful

Last updated: July 6, 2026