IMG Travel Insurance Reviews

During Trip
We were forced to cancel our trip.

Claim Process
It was somewhat difficult to fulfill all the paperwork demands in order to get our money refunded--but in the end it was very worthwhile because we were paid in full.

Before Trip
Before trip? No contact. No customer service, but I did not expect any.

During Trip
No contact during trip. Contact was not possible.

Claim Process
Clain "requires" original receipts. There was no "original receipt for a cash purchased air e-ticket bought in an emergency. I hope I collect. It took me a week to get an airline confirmation of this purchase so I could complete my claim.

Before Trip
very professional

During Trip
never used

Claim Process
no claim

Before Trip
Everything was fine

During Trip
Didnt need to contact them

Claim Process
I did not make a claim

Claim Process
No claim

Before Trip
was not able to get thru to talk to the rep as I had a few questions

Before Trip
All done electronically. Seemed pretty efficient.

During Trip
I did not need to contact the insurer during my trip

Before Trip
This was such a valuable service for a "poor" college student. The price was right and it was so easily done.

During Trip
I didn't have to make a claim, but I had peace of mind just knowing I was covered.