Trips Protected
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SINCE 2005
157,850
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AVG. MONTH
3,625
Total Reviews
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SINCE 2005
3,493
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.58/5
Customer Service During Claim
3.58/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,493 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    2119
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    614
  • 3
    334
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    156
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  • IMG policy: iTravelInsured Choice

    Carol from CO
    Review Received: July 26, 2026
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    1 out of 1 people found this review helpful

    The claim was paid within a week of its being filed and was for the full amount covered by the policy. I received emails updating me on the status of the claim at each stage.

    IMG policy: iTravelInsured Choice

    We had two family deaths while on our trip. After contacting IMG, they responded immediately with kind words of condolences and directed us to next steps for filing a trip interruption claim. Although the paperwork was tedious and we had to resubmit the same information more than once, things moved along fairly quickly and we received our reimbursement check approximately 5-6 weeks later.

    Alison from CA
    Review Received: July 26, 2026
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    9 out of 9 people found this review helpful
    IMG policy: iTravelInsured Choice

    The process for getting a policy was straight forward however I did have a few questions. The representative was patient and answered all my questions or concerns. I can't comment on the claims process as I did not have a claim. I would recommend this company based on my experience and use them again.

    Steven C from OK
    Review Received: July 25, 2026
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    4 out of 4 people found this review helpful
    IMG policy: iTravelInsured Choice

    I had several questions since I don’t travel much and the person I spoke with was very knowledgeable, kind, and patient with me. They mad me feel comfortable choosing a plan good for my needs.

    PC from CA
    Review Received: July 24, 2026
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    7 out of 8 people found this review helpful
    IMG policy: iTravelInsured Choice

    Just submitted a medical claim and return email said it was received.

    Gloria from PA
    Review Received: July 23, 2026
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    7 out of 7 people found this review helpful

    Review Updated: 08/20/2026

    My claim was settled within a weeks time and it was processed through a bank check to Austria emt. No other action was needed.
    Will always use IMG for travel insurance

    IMG policy: iTravelInsured Choice

    Website easy for comparison of policies. Staff available to answer questions

    Janice from CA
    Review Received: July 22, 2026
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    2 out of 2 people found this review helpful

    Review Updated: 08/23/2026

    Confusing information related via email. In the same day received message that more information was needed and one that stated claim was approved. This confusion caused additional time to sort out

    IMG policy: iTravelInsured Choice

    It has been laborious to supply the requested information several times. I trust that all info has now been accepted, is acceptable, and reimbursement will be coming shortly. Thankyou.

    William from IL
    Review Received: July 21, 2026
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    5 out of 5 people found this review helpful
    IMG policy: iTravelInsured Choice

    Had to cancel trip due to illness. IMG refunded everything. No issues. My go to travel insurance provided from now on.

    frank from TX
    Review Received: July 21, 2026
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    7 out of 7 people found this review helpful
    IMG policy: iTravelInsured Choice Cruise

    Got good suggestions for insurance for senior travel. Did not have to make a claim, so I can't speak about the particular coverage.

    Barbara from NC
    Review Received: July 20, 2026
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    5 out of 6 people found this review helpful
    IMG policy: iTravelInsured Choice

    Mr Hazzan helped me choose the right choice for me..

    Debbie from NY
    Review Received: July 20, 2026
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    0 out of 0 people found this review helpful

Last updated: October 31, 2026