IMG Travel Insurance Reviews

I have completed the online request to file a claim. I am concerned about poor communication regarding the claim, and uncertainty about how the claim will be processed.

Very easy to buy. Did not have a claim so don’t know if you are good at paying claims but maybe I will never need to know. Will use you again in future

The purchase of travel insurance through Square Mouth was easy and convenient. Fortunately did we not have to use it, but it was good to know we had coverage if we needed it.

My experience is getting more and more frustrating. Thanks for asking.

We had to cancel our trip before we left due to my husband's medical issues. I filed a claim at the end of May. The process has been ridiculous:
1. The IMG website is problematic. When I went to submit the claim after adding documents the first or second time, it would not allow me to submit. I called the company and was advised to add "just any screenshot" to each of the place that required a document, in order to submit and it worked. It has caused a lot of confusion, though I've explained it many times. Also, When adding documents at a later date, I may have misunderstood and hit submit ( I still don't know) and a 2nd claim for created.

2. When, I mistakenly filed a second claim and called for assistance to fix it, I was assured it wasn't a problem, then I was assured they would take care of it. Then, two weeks later I called, and explained AGAIN, and they promised to "Escalate" the claim. That was last Monday. I called today, Saturday, and asked about the status as I haven't heard from them. They said wait till Monday. This is SO FRUSTRATING.

3. I forwarded some pertinent emails and never received a "receipt" - When asking about it on the phone, they could not find them. I suspect they may be sitting in the 2nd claim.

If there is any way you can assist in expediting my claim, it would be greatly appreciated.

We have used Squaremouth before and was happy with our experience. This experience with IMG is not a good one and I wouldn't use it again. Communication, along with a lack of efficiency in a timely manner is a problem.

Got professional c s rep who was courteous and who quickly had answers for all my questions.

This was the first time we purchased travel insurance. We were glad we did since a family emergency came up less than 10 days before our trip bringing into question whether we could do the trip. I had some questions before hand that a customer service person was able to address quickly. The cost for the insurance for the two of us was well below that of what the cruise line wanted to charge us for insurance.

User friendly website to compare travel policies. Glad we did NOT need to file a claim...all went well.

We had a subsequent trip planned but we cancelled because of the political uncertainty in Doha, Qatar. We cancelled the trip before the final payment was due and the only charge from the supplier was a $200 admin fee. When I asked for a refund from IMG ( Policy Number: TCCH085496268) they said no as it was after 10 days from date of purchase. My argument, since I cancelled the trip prior to final purchase, there was no exposure for IMG.

We have made several trips in the past and used Square Mouth but since we cannot seem to get our money back for the last trip we are going to rethink from whom we purchase trip insurance.

Pre-departure, I had to ring IMG to alter the departure date as I had accidentally put the international destination arrival date on my insurance, rather than the local departure date. The staff at IMG were extremely helpful, even through the purchase of the insurance had been made, and sent me an email confirming a slightly altered departure date without any problems at all. Appreciate that. It can be a little nerve wracking making bookings to make sure everything is correct and in order. Thankyou!

Very good. Prompt and fair with the claim process.