IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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Purchasing the insurance was easy and very affordable. I had to see a dentist while traveling in Italy. The 24 hour assistance was very helpful. I did have trip interruption that I intend to file a claim for. I highly recommend this insurance to other travelers.
We have submitted the claim, which is in the process.
It got settled and we got our reinbursement!
Great customerservice
I had not purchased travel insurance prior to this trip, and in navigating the web was able to find this carrier and it was easy to sign up , received my paperwork on line and all of their reviews were good. Would use them again if a travel overseas comes up.
Thanks
My return flight was canceled by the airline and had to rebook another flight. IMG refunded me that difference properly.
Easy to sign up for. Reasonable quote. No problem when requested change of dates.
Easy to work with.
The web site was a little difficult in determining what information was needed to file a claim. However, the correspondence from Customer Service clarified what was needed. From that point on the claim was handled promptly and handled to my satisfaction.