Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
118,445
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AVG. MONTH
4,387
Total Reviews
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SINCE 2005
2,798
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.63/5
Customer Service During Claim
3.35/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1669
  • 4
    505
  • 3
    286
  • 2
    118
  • 1
    174
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  • IMG policy: iTravelInsured Choice

    N/A

    Alexander from OH
    Review Received: September 22, 2025
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    IMG policy: iTravelInsured Choice

    Purchasing the insurance was easy and very affordable. I had to see a dentist while traveling in Italy. The 24 hour assistance was very helpful. I did have trip interruption that I intend to file a claim for. I highly recommend this insurance to other travelers.

    Stephanie from OK
    Review Received: September 18, 2025
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    We have submitted the claim, which is in the process.

    Wen Juan from CA
    Review Received: September 17, 2025
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    IMG policy: iTravelInsured Choice

    Brian from FL
    Review Received: September 15, 2025
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    0 out of 0 people found this review helpful

    It got settled and we got our reinbursement!

    IMG policy: iTravelInsured Choice

    Great customerservice

    Larry Lycurties Doughty from FL
    Review Received: September 14, 2025
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Choice

    I had not purchased travel insurance prior to this trip, and in navigating the web was able to find this carrier and it was easy to sign up , received my paperwork on line and all of their reviews were good. Would use them again if a travel overseas comes up.
    Thanks

    Candyce from GA
    Review Received: September 13, 2025
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    0 out of 2 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    My return flight was canceled by the airline and had to rebook another flight. IMG refunded me that difference properly.

    Huy from CA
    Review Received: September 13, 2025
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    0 out of 4 people found this review helpful
    IMG policy: Patriot America Lite

    Easy to sign up for. Reasonable quote. No problem when requested change of dates.

    Samuel from New Zealand
    Review Received: September 13, 2025
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Choice

    Easy to work with.

    Harrell from NC
    Review Received: September 12, 2025
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    The web site was a little difficult in determining what information was needed to file a claim. However, the correspondence from Customer Service clarified what was needed. From that point on the claim was handled promptly and handled to my satisfaction.

    Howard T from CO
    Review Received: September 11, 2025
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    0 out of 0 people found this review helpful