See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Successful, routine
When I had questions they were very helpful.. I keep using square mouth because of that. Also it's easy to compare.
Had 2 claims that were handled very well. Thanks
we had to cancel our trip and sent in claim paperwork. we have not heard anything yet, so I can't really rate that process.
The price was very reasonable and covered what was necessary for me.
I liked the fact that, had I chosen to do so, I could cancel right up to the day of travel and receive a full refund.
I have already recommended this site to at least one other person.
I usually buy one-way tickets to choose my return when I'm more sure of the date. To get a policy that can be extended was extremely expensive, and I had to choose a policy that couldn't be extended.
everything went as planed
Great service and very helpful staff. I have used your company several times and referred many other people.
I think your travel insurance is very good and have recommended my friend, Marilyn Selby, to buy her travel insurance from you in the future. Will recommend more people to you.
Only thing that I dislike is how there has been no contact since I filed my claim and I know they received it
thank you as having the insurance helped give me peace of mind.
Last updated: September 22, 2026