Trips Protected
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SINCE 2005
154,666
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AVG. MONTH
4,317
Total Reviews
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SINCE 2005
3,368
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.59/5
Customer Service During Claim
3.56/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,368 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    2041
  • 4
    596
  • 3
    324
  • 2
    149
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    212
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  • IMG policy: iTravelInsured Elite

    Successful, routine

    Neil from ON
    Review Received: December 9, 2014
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    IMG policy: iTravelInsured Deluxe Travel

    When I had questions they were very helpful.. I keep using square mouth because of that. Also it's easy to compare.
    Had 2 claims that were handled very well. Thanks

    Michael from VT
    Review Received: December 8, 2014
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    IMG policy: iTravelInsured Deluxe Travel

    we had to cancel our trip and sent in claim paperwork. we have not heard anything yet, so I can't really rate that process.

    PETE from OH
    Review Received: November 28, 2014
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    1 out of 2 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    The price was very reasonable and covered what was necessary for me.

    I liked the fact that, had I chosen to do so, I could cancel right up to the day of travel and receive a full refund.

    I have already recommended this site to at least one other person.

    ND from VT
    Review Received: November 26, 2014
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Elite

    I usually buy one-way tickets to choose my return when I'm more sure of the date. To get a policy that can be extended was extremely expensive, and I had to choose a policy that couldn't be extended.

    Richard from Mexico
    Review Received: November 23, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    everything went as planed

    Frederick from CA
    Review Received: November 22, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Great service and very helpful staff. I have used your company several times and referred many other people.

    Jane from ID
    Review Received: October 25, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    I think your travel insurance is very good and have recommended my friend, Marilyn Selby, to buy her travel insurance from you in the future. Will recommend more people to you.

    Hung Wah from MA
    Review Received: October 24, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Only thing that I dislike is how there has been no contact since I filed my claim and I know they received it

    Gennifer from MD
    Review Received: October 20, 2014
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    thank you as having the insurance helped give me peace of mind.

    Eleanore from NY
    Review Received: October 20, 2014
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026