IMG Travel Insurance Reviews

Policy gave us a sense of confidence while traveling in Cuba.

No claim made

I did not have to contact the provider after I purchased the policy

No claim

While the forms to fill in were lengthy, sometimes repetitive and not always clear, I received prompt email responses to my questions, and no further requests for information or documentation once I had sent the claim form in.

It took about 5 months from the time we first submitted the claim before we received payment. First they gave us a list of what was required. Six weeks later they sent a snail mail letter telling us different things that were required. 6 weeks later, same thing. Finally, after numerous phone calls, emails, and documents sent, we got the payment in December. Our trip was in July. Enough said.

Having insurance gave us confidence to make the trip during potentially bad weather.

have hever used it

Did not use insurance and did not contact provider so I can not answer any of the questions.

I didn't have to use it, so I can't evaluate your performance during trip.Sorry.