Trips Protected
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SINCE 2005
154,666
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AVG. MONTH
4,317
Total Reviews
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SINCE 2005
3,368
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.59/5
Customer Service During Claim
3.56/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,368 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    2041
  • 4
    596
  • 3
    324
  • 2
    149
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    212
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  • IMG policy: iTravelInsured Deluxe Travel

    Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.

    Jean from TX
    Review Received: November 11, 2013
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    4 out of 5 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    No claim, so no response on some questions.

    Julie from MN
    Review Received: November 11, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Wonderful!
    We did not male a claim but we felt very secure and comfortable
    Great service!

    Masuda from KY
    Review Received: November 11, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    I had no problem at all applying for the insurance and the price was very reasonable. I had no need to make a claim so I have no way to evaluate their service in that respect, which I think is the most important aspect of having insurance.

    Donald from Morocco
    Review Received: November 6, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Elite

    Although I didn't need to make a claim on this trip, my previous dealings with Customer Service lead me to believe that it would be handled efficiently and well.

    Douglas from United Kingdom
    Review Received: November 4, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    I did not have any claims during my trip. But it was simple to purchase online and very reasonable price. I will use your service again when I go out of the country.

    connie from PA
    Review Received: November 3, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    I really cannot provide a meaningful rating. It was very easy to sign up online; the coverage was exactly what I needed at a reasonable price; I had no reason to contact customer service and did not file any claims.

    Kennneth from Ecuador
    Review Received: October 24, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    No Claim filed

    Larry from OH
    Review Received: October 21, 2013
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    I did not need to use the service

    roberto from Italy
    Review Received: October 21, 2013
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    0 out of 0 people found this review helpful
    IMG policy: Patriot America

    no claim needed

    ANNA from Malta
    Review Received: October 20, 2013
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    0 out of 17 people found this review helpful

Last updated: September 22, 2026