See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.
No claim, so no response on some questions.
Wonderful!
We did not male a claim but we felt very secure and comfortable
Great service!
I had no problem at all applying for the insurance and the price was very reasonable. I had no need to make a claim so I have no way to evaluate their service in that respect, which I think is the most important aspect of having insurance.
Although I didn't need to make a claim on this trip, my previous dealings with Customer Service lead me to believe that it would be handled efficiently and well.
I did not have any claims during my trip. But it was simple to purchase online and very reasonable price. I will use your service again when I go out of the country.
I really cannot provide a meaningful rating. It was very easy to sign up online; the coverage was exactly what I needed at a reasonable price; I had no reason to contact customer service and did not file any claims.
No Claim filed
I did not need to use the service
no claim needed
Last updated: September 22, 2026