See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Insurance company representatives were knowledgeable when I asked questions/details about their policy. Since I did not have a claim, I cannot address that issue. I went with their policy because the price was right and the policy covered the issues that concerned me.
Coverage wasn't needed, but provided security if something did happen.
I'm a recently returned Canadian PR without government-operated health insurance. Before my vacation to Europe, I had a very hard time to find a third party travel insurance for my status. Thanks squareMounth for providing me a worry-free journey
Did not have to make a claim, but did speak to customer service before our trip and they were very friendly and helpful!
I had no contact with the insurer other than paying the premium. I have no comments to make
Fortunately we did not have to make a claim, but we found the policy easy to purchase. Customer service was very helpful in explaining coverage and answering questions. The cost of the insurance was well worth the peace of mind when renting a home months ahead without a cancelation policy.
Did not make a claim.
Clear info about the policy. I downloaded the info and printed it to carry with me on my trip.
It was easy to get the insurance.
Before Trip
Brandi Morse was very helpful with a query I raised. She answered quite promptly with the information I needed.
During Trip
I did not need to contact the insurance carrier during the trip.
Claim Process
I did not claim.
Last updated: September 23, 2026