See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
During Trip
Thankfully nothing came up that required us to use our insurance. But we know of others here who have had to use insurance.
Before Trip
They were really help full . And always got back Everytime I left a message
Before Trip
As I made our insurance arrangements through the internet. Everything went very quickly. The policy was ready to print out within seconds.
During Trip
As I didn't need to use the policy during our trip. I really didn't give it a second thought. Which is exactly what one want's.
Claim Process
Fortunately. We didn't need to use our trip insurance during our trip. Therefore no claim was made and I'm unable to rate this area.
Before Trip
The process was done online, there were no customer service issues.
Before Trip
Experienced fast service with no concerns
During Trip
Had no experience to comment on
Claim Process
I had no claim
During Trip
No contact, no comment
Claim Process
No claim
Before Trip
Had to call to get a copy of the insurance coverage sent to me.
During Trip
No contact during the trip.
Claim Process
no claim filed.
During Trip
We did not need to use any of the services during our trip, so I have no input.
During Trip
didn't use
During Trip
No claim made can not rate these questions
Claim Process
No claim made
Last updated: September 23, 2026