Trips Protected
Calendar icon
SINCE 2005
154,809
Calendar icon
AVG. MONTH
4,302
Total Reviews
Star icon
SINCE 2005
3,372
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.59/5
Customer Service During Claim
3.56/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,372 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    2044
  • 4
    596
  • 3
    324
  • 2
    149
  • 1
    213
  • Filter By
    Filter
    Sort By
    Sort
  • IMG policy: Patriot International

    During Trip
    Thankfully nothing came up that required us to use our insurance. But we know of others here who have had to use insurance.

    Sarah from IA
    Review Received: April 18, 2013
    Was this review helpful?
    0 out of 19 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Before Trip
    They were really help full . And always got back Everytime I left a message

    Haarika from IL
    Review Received: April 10, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Before Trip
    As I made our insurance arrangements through the internet. Everything went very quickly. The policy was ready to print out within seconds.

    During Trip
    As I didn't need to use the policy during our trip. I really didn't give it a second thought. Which is exactly what one want's.

    Claim Process
    Fortunately. We didn't need to use our trip insurance during our trip. Therefore no claim was made and I'm unable to rate this area.

    jerry from Germany
    Review Received: April 10, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Before Trip
    The process was done online, there were no customer service issues.

    Liz from PA
    Review Received: April 3, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: Patriot International

    Before Trip
    Experienced fast service with no concerns

    During Trip
    Had no experience to comment on

    Claim Process
    I had no claim

    Carolyn from WA
    Review Received: March 30, 2013
    Was this review helpful?
    0 out of 20 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    During Trip
    No contact, no comment

    Claim Process
    No claim

    Brenda from GA
    Review Received: March 17, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Before Trip
    Had to call to get a copy of the insurance coverage sent to me.

    During Trip
    No contact during the trip.

    Claim Process
    no claim filed.

    Jerry from KY
    Review Received: March 13, 2013
    Was this review helpful?
    0 out of 2 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    During Trip
    We did not need to use any of the services during our trip, so I have no input.

    Danielle from WA
    Review Received: March 13, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    During Trip
    didn't use

    michael from GA
    Review Received: March 10, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Elite

    During Trip
    No claim made can not rate these questions

    Claim Process
    No claim made

    Lowell from MO
    Review Received: March 3, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful

Last updated: September 23, 2026