See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Before Trip
Even though I appreciated the electronic transactions-Looking back, I realize that it was void of the human touch.
During Trip
Didn't have any opportunity to use them really.
Claim Process
no claims
During Trip
Did not use service during trip.
Claim Process
No claims.
Before Trip
it was fine, seemed the same as I have had previously
During Trip
didn't need anything - took all the contact information and had the policy available in case I needed it
Claim Process
no claim made
Before Trip
Selection of insurance was straightforward.
During Trip
No rating because thankfully I didn't encounter any problems.
Claim Process
No claim made.
Before Trip
Thanks to Square Mouth all appeared to be secure
During Trip
No claims filed but provided a very secure feeling
Before Trip
Was very pleased and felt secure knowing that if I needed emergency help, it was there. Since I didn't have any claims, I can't say anything more about your service.
During Trip
not needed
Before Trip
No problem at all all went fine.
During Trip
not applicable
Claim Process
not applicable
Last updated: September 24, 2026