IMG Travel Insurance Reviews

Small claim in process. Submitted electronically

IMG was absolutely terrible at responding to my questions. I first asked if the insurance would lapse if, because of the government shut down, I wound up getting home later than I scheduled. They asked me for more information, which I supplied, and then never responded to the question.
Our ship broke down at sea and we had to be airlifted out of the Antarctic. Again, I wrote to them and asked if they provided any assistance at rescheduling if I missed my plane. Three days later, I still had not gotten even the courtesy of a response.
This was an extremely expensive policy and the service was absolutely non-existent. I will never use this company again.

Based on my experience with IMG I now believe that cancel for any reason trip insurance is a scam and I intend to share this with others.

Knowledgable and helpful staff. Assisted me in adding travel days to my policy.

Easy to work with, needed to amend coverage due to trip changes. Phone was answered quickly and whole transaction took less than 10 minutes NGES

I, Carolyn Sparkman, ended up in sick bay with bronchitis during our cruise. I have filed a claim for reimbursement from AARP United Healthcare. Do that's where the process is then i will know whether i'll have to interact with you for further reimbursement. Carolyn Sparkman, 602-799-4789.

no rating until process complete

Canceled my trip before I left due to medical issues and had purchased a cancel for any reason policy. And submitted complete documentation on October 24, including doctors letter and now being November 16 feel receiving determination letter or questions for additional information is taking way too long.

Easy to deal with IMG to increase the travel insurance coverage pre departure.

Claims process so far is good. IMG is very responsive & good at letting me know what documentation they need.