IMG Travel Insurance Reviews

Had to change the travel dates slightly and customer service at IMG was great.

The rep I talked with was curt. The website says claims will be processed in 10 days. When I called, I was told it would be 20 to 30 days.

SAME GREAT PREMIUM VLUXURY TRAVEL INSURANCE !!!!!!!!!!!!!!!

I will be making a claim due to a death in the family. While I am just starting the process to date the IMG team has been helpful

Easy to set up policy and make changes as we added to our trip. We didn’t need to use policy, but gave us peace of mind in case something were to happen.

We changed our destination from Costa Rica to Maui, Hawaii. We no longer needed travel insurance. Called to cancel and of course it was out of the cancelation window even though there were months to go before travel. Not happy that you wouldn't work with us. Your cancellation window is far too narrow. You kept our money when there was little or no possibility that we would use your service. This is a rip-off policy. We will not recommend or use your service ever again.

I filed a claim. Have not heard back yet .

I contacted them after my husband was sent to a hospital for testing while we were on our cruise..they replied quickly as to how to file a claim. I am gathering the necessary invoices and reports to open the claim. I hope to have this settled soon.

I tried to file the claim for myself and for my husband online but the system stopped at my documents only , I am sending all the pertaining documents for both my husband and myself by mail , so they will consider both issues that occurred to us during our trip to Singapore.

We had a travel and health crisis and revived no help from IMG. We were let down in our time of need, thinking we could depend in the coverage we purchased to help out.