IMG Travel Insurance Reviews

Our trip was aborted due to the conflict in the Middle East. Airline cancelled our trip. However, we paid for a hotel stay.
and sadly IMG would not reimburse us for the hotel coast. If they won't reimburse for our hotel expense, they should refund
the money we paid for the insurance policy.

Slow email response to questions.

Fortunately, I didn't have to use it. It appears to be a very robust policy.
It was more expensive than that of most of my fellow travelers (same age). I wonder about that.
It was easy to make the home address correction.

Filing process was fairly simple and claim was approved in less than 2 weeks.

I will definitely use this company again. Easy to do business with. Luckily, I didn't have to use it,

Customer service made selecting a policy easy

I submitted my claim to IMG on 1/07/26 and it was finally paid out on 3/18/26. In spite of website statements about claim feedback/updates being available in 5 working days, IMG did not post updates on my case. I called to IMG customer service on three occasions to question the delay. I had a serious infection that required treatment and prevented my travel. I submitted all required paperwork prior to the actual planned departure date of my travel. I was not pleased with the lack of communication from IMG and frustrated with the delay in processing my claim. I doubt I will choose to use IMG again.
John

I had to change my flights due to the war in Iran as my return flight was through a no-fly airspace and was, thus cancelled. My options were either be stranded in Kazakhstan or book a new return flight through different airspace. The travel insurance said there was a clause to not cover any expenses that arise due to war. Thus, according to the policy, I would be stranded in Kazakhstan. I had to book a new return ticket, and my claim for the additional expense (price difference between original and second tickets) was denied. What’s the point of having travel insurance if they will cover your evacuation but not a replacement flight when the original flight is cancelled?

I completed the questionnaire on your site for two people, myself and my husband. Entered the amount of the trip cost for both of us. A few days before the trip when I was printing all of my documents IMG only had me covered. I called and their only solution was to create an IMG account to possibly be refunded for his portion and repurchase for him. I explained I had purchased the insurance for us both and requested they add him to the policy. They never did and they kept the money for the full amount of our trip. Never again.

This is not a good experience. I filed the claim and two week or more later I've still heard nothing. I feel like it's a scam.