IMG Travel Insurance Reviews

Had to cancel trip due to needing unexpected surgery. Cruise line issued partial credit immediately. Filed with IMG the next day, that was the beginning of August, and still no refund. I had no issue with the information they wanted, although the consent requests became annoying as I had to keep going back to the surgeon for more and more information. The biggest issue is the amount of time from sending in the information until someone looks at it and decides they want more. The lag can be up to 2-weeks. Not happy at all.

I contacted IMG when my trip was extended. The agent worked with me to extend my dates without additional cost. They answered all my questions and I felt confident that I was properly covered and knew what to do if I experienced an issue while on vacation. Excellent.

Mari from square mouth was wonderful in expediting this claim. IMG kept stalling, and it became very frustrating and the minute.Mari got involved things got resolved. She is the best!

It was easy to purchase at a reasonable price. However, we did not need to use it, so can't comment on how easy and efficient that would be.

Would not select any other insurance provider for my peace of mind.

Customer service was very helpful. I could not locate my emails regarding the purchase and received help from your representatives.

wish i had the ladies name that assisted me she was the best
glad i did not have to use it but made me feel so much better knowing i had it
planning next years trip now and will be taking insurance with you guys again
thanks
starr

The entire river cruise was canceled at the start. Mechanical problems were the reason for the cancellation. After speaking with the company about the issue, they were able to offer us a voucher to use for future insurance coverage. This is a GREAT company to work with and do business with. I am extremely impressed by their service.
Thanks IMG.