IMG Travel Insurance Reviews

Your rep made it quick and easy. Your documentation and communication on policy and benefits was nice.
Purchased prior from other company that provided nothing. Yours was better coverage, better price. I would recommend to others.

Not all of my questions could be answered. Secondly, having a more convenient way to access details and contact info before the trip that contains information that can be used in the event of an occurrence while traveling would be great.

I was amazed how easy the whole process went for me to sign up.
My agent was wonderful!!

My dates needed to be changed by a day as trip was starting. I called and was told to send an email
They promptly changed the dates with no issue.

The IMG website won’t let me file a claim online. I had this problem in April 2026, and it is still an issue. I have reached out to customer service to request assistance.

I purchased travel insurance for my trip to Iceland and I'm so glad I did. My luggage was damaged upon my return from the trip so I had to file a claim. It was a super easy process and in less than 30 days, my claim was approved and I received a check for the damages. I definitely recommend purchasing travel insurance through Squaremouth.

More documentation was required than I expected, but it was not difficult to obtain the necessary receipts, and the claim was processed and paid quickly. I have been using Squaremouth for years, and I have always been happy with my travel insurance. IMG was no exception.

I tried to file a claim on line but I have no way to send copies of what you need. I called. Customer rep and got a fax number and intend to use that. Not very user friendly

The claim is for a reimbursement….Ie. travel delay and interruption. Should be pretty straightforward.