IMG Travel Insurance Reviews

Great offerings, easy to navigate and understand. I called with a few questions before purchasing my policy and got a friendly, patient, and knowledgeable response.

On Saturday, December 6, I had flu symptoms. I went to the concierge at my hotel and they said they could call a doctor to come examine me for $400 cash. I couldn’t afford that amount, I tried to contact IMG, it was impossible to reach them by phone, I sent a message asking if that service would be reimbursed. Noted that I was flying out at 5:30 AM on the seventh. I got no response until Thursday. December 11 after I had already returned home. I did have the flu. I flew home on the seventh with the flu, and no medication. On December 11 I got an email from them giving me a case number if I wanted to file a claim. Horrible customer service, horrible response time, I was sick in Prague and could not count on my insurance.. I saw my doctor when I got home and she confirmed that I had influenza type A

Easy to setup policy and easy to adjust covered amount.

Easy transaction, customer service helpful when I tried to adjust the coverage. Im glad that I don’t need to use or file a claim though. But peace of mind to have it if in case needed

Our trip was cancelled due to a problems with our freinds passport set to expire in two months, Pnamka required three months. We did not have the extra coverage to et our money back.

IMG arranged for a trip home after my wife's fall in Orlando. She had a broken ankle and the trip arranged on Alaska Airlines did not allow for her foot to be elevated. As a result, she is hospitalized with blood clots in the her lungs. IMG should have arranged for the 7 hour flight (either commercial or non-commercial) so that the foot was elevated the whole time. She has been in the hospital for over a week now and may be there another week.

IMG was responsive in arranging transportation and I am glad that I had a printed copy of the insurance policy and contact number for IMG.

There is No claim . I would not know what to expect from IMG

I entered the dates wrong and called to correct them. Customer Service made the change without question!

The process was very easy and the agent was very helpful and pleasant.