IMG Travel Insurance Reviews

IMG was very helpful - thanks!
The only issues we had were related to phone contact when we had to reach IMG 24-hour assistance from Europe.
First, we had wait a LONG time to actually get through to someone!
Second, we had to use our daughter's phone because we only had data service. It would have been extremely helpful to have had an option for reaching IMG via WhatsApp, since that app only requires data service for text, voice, or video. Please consider adding that that capability in the future.

So far, so good. Had "simple" claims for medical treatment on board the ship. Also had a more complex claim for delay due to airline incompetence. All I know at the moment is that claims were accepted for processing.

We used IMG as our friend was seriously hurt on an international trip. Her experience with the claims and refunds of her expenses were outstanding. Due to her experience, we opted to forgo our usual insurance carrier and compare the various companies on your site.
Very pleased with the comparison and value for our money which was better than the cruise company's offer for insurance.
We will use you again when we travel.

I bought the insurance because it was required. I thought is was kind of expensive, so next time I may look for cheaper insurance. But the customer service was good.

Very straightforward. No issues or complications.

Worth the money for the peace of mind.

I use Squaremouth all the time to purchase travel insurance. However, I will NEVER choose IMG due to the difficulty of the claims process when I did have to file a claim. They are extremely difficult to deal with and require documentation that is impossible to obtain. They repeatedly ask for the same documentation (I sent some documents 3+ times).

We chose to add to our insurance amounts as our vacation costs became unrefundable. It would seem that there would be some cost advantages for doing so since IMG was not insuring 6 months of potential illnesses, falls, or mishaps that might interfere with our travel plans, yet each time the cost percentage went up from 2.667 percent for the initial $6K at 7 months out, 2.777 percent when we increased to $12K--- 2 months out, and 2.84% when all our costs went hard for the total $16K, the day before we left.

This was probably due to your folks decision to never change the effective date of the policy with each policy increase. I think that approach is wrong and I will probably think twice about using IMG again.

HORRIBLE! They basically denied the claim before we even completed submission. We had to file a claim back in 2016 for pneumonia with a different carrier we purchased thru SquareMouth and it was easy and fair. IMG is INHUMAN; UNPROFESSIONAL; and FALSELY REPRESENTS THEIR COVERAGE.

Fortunately I didn’t need to use the insurance, so I really can’t comment.