IMG Travel Insurance Reviews

We had an interruption that caused us to turn around and come back home. I have filed a claim with IMG and send all appropriate documentation. My only concern is the lack of communication with me.

I was frustrated that the advertised telehealth benefit was not actually available to me. I also was not able to get any helpful information about how to find and access a doctor in the country where I was traveling from customer service.

Filed claim with IMG on or about July 22nd, 2024. Every time I send them what they asked for they want something else. Their phone customer service is cordial but all they say is “…your claim is being reviewed”. I am very frustrated with their service! I still have not been paid anything as of August 23rd.
Pretty simple case.
Due to fly out on July 21st, tested positive for COVID by Dr. on July 21st.

I filled out the forms and submitted data and an explanation letter by fax. I have not heard weather IMG received my claim yet.

All Good

All good

I did file a claim since I was unable to take this trip due to illness. I am hoping the claim process goes well. I’m a little stressed by it.

Despite what they say on their website, filing a claim is not fast or easy. They ask for information more or different information than what applied to my claim and do not allow you to move past that point without supplying information. Finally just made up a document that said the item they requested did not apply. Also ask for details of the situation, but only allowed for 900 words, which in a complicated situation was not even close to enough.

The information was clear and sent as soon the insurance was purchased. Very happy with the product. I will definitely purchase in my next travels.

People very knowledgeable and helpful in contrasting different policies.