Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
141,195
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AVG. MONTH
4,904
Total Reviews
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SINCE 2005
3,142
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.58/5
Customer Service During Claim
3.45/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1886
  • 4
    556
  • 3
    312
  • 2
    140
  • 1
    202
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  • IMG policy: iTravelInsured Choice

    i unfortunately need to file a claim for trip interruption coverage. I'm in the process of waiting for medical bills to submit. i've submitted paperwork for trip interruption travel and reimb of the nonrefundable tour cost. i'm waiting for that claim to be processed and the outcome. Insurance is a funny business...you think you know what you are covered for, but then when you need to submit a claim, all the "fine print" comes into play and the jargon and nomenclature of the insurance business is difficult to understand exactly what i'm covered for.

    Traveler from PA
    Review Received: May 11, 2026
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    2 out of 2 people found this review helpful
    IMG policy: iTravelInsured Choice

    i had to cancel my trip due to emergency surgery. it was so easy to file a claim with IMG and i got a refund within a week. We rebooked our trip and i bought IMG insurance again. You hope never to have a claim but IMG was great.

    Eileen M from NC
    Review Received: May 10, 2026
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    2 out of 2 people found this review helpful
    IMG policy: iTravelInsured Choice

    Avis from TX
    Review Received: May 9, 2026
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    0 out of 0 people found this review helpful

    It was easy to file the claim and IMG was very responsive.

    IMG policy: iTravelInsured Choice

    I wasn’t able to take the trip and did not get a refund.

    Paula from NM
    Review Received: May 8, 2026
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    4 out of 5 people found this review helpful
    IMG policy: iTravelInsured Choice

    I have purchased several policies through SquareMouth. I have always found there online sight easy to navigate. The prices are very competitive and each customer service rep I've spoken to has been friendly and helpful.

    Cynthia from CA
    Review Received: May 7, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    Michelle from KS
    Review Received: May 6, 2026
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    0 out of 0 people found this review helpful

    Process was too complicated. Kept getting redirected on how to submit the claim. It became frustrating so I ended up not submitting a claim.

    IMG policy: iTravelInsured Choice

    Excellent and easy platform to compare travel insurance policies coverage and costs.

    Gary from TX
    Review Received: May 5, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    Lorin from FL
    Review Received: May 5, 2026
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    0 out of 0 people found this review helpful

    I was able to file the claim online. It was extremely easy. I rec'd payment within 2 weeks.

    IMG policy: iTravelInsured Choice

    Friends recommended Squaremouth. It was very easy.

    Kris from IL
    Review Received: May 5, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    I postponed my trip and advised your company snd have a credit for a future trip insurance with your company.

    Teresa from NY
    Review Received: May 4, 2026
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    2 out of 2 people found this review helpful

Last updated: June 17, 2026