IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
i unfortunately need to file a claim for trip interruption coverage. I'm in the process of waiting for medical bills to submit. i've submitted paperwork for trip interruption travel and reimb of the nonrefundable tour cost. i'm waiting for that claim to be processed and the outcome. Insurance is a funny business...you think you know what you are covered for, but then when you need to submit a claim, all the "fine print" comes into play and the jargon and nomenclature of the insurance business is difficult to understand exactly what i'm covered for.
i had to cancel my trip due to emergency surgery. it was so easy to file a claim with IMG and i got a refund within a week. We rebooked our trip and i bought IMG insurance again. You hope never to have a claim but IMG was great.
It was easy to file the claim and IMG was very responsive.
I wasn’t able to take the trip and did not get a refund.
I have purchased several policies through SquareMouth. I have always found there online sight easy to navigate. The prices are very competitive and each customer service rep I've spoken to has been friendly and helpful.
Process was too complicated. Kept getting redirected on how to submit the claim. It became frustrating so I ended up not submitting a claim.
Excellent and easy platform to compare travel insurance policies coverage and costs.
I was able to file the claim online. It was extremely easy. I rec'd payment within 2 weeks.
Friends recommended Squaremouth. It was very easy.
I postponed my trip and advised your company snd have a credit for a future trip insurance with your company.
Last updated: June 17, 2026