IMG Travel Insurance Reviews

they are very helpful. they try their best to answer questions and encouraged me to pursue my claim.

The airline did their best to mess up our tour. We were able, through our own wiles, to make it our destination on time (see: Planes, Trains and Automobiles). We kept receipts and filed an online claim with IMG upon our return. They were prompt in approving our claim and getting our out of pocket expenses reimbursed to us with no hassles. If there were a 6 star rating, I would give them that!

I actually did not interact with IMG during trip - there should have been a NA for that. I filed a claim last week upon returning from trip. It was for a knee injury which occurred at airport upon arriving in Amsterdam. The claim is only for $417 for a visit to cruise doctor who examined my husband and gave him some pills. I expect a response next week as it should be a pretty basic claim. In 4 weeks I will know more. The initial claim process was on line and included downloading documents. I am able to do so but do not know if all elderly travelers could do so.

They had the wrong dates on the policy and they corrected them quickly.

Claim process was easy once we figured it out - but their system assumes a regular policy. We had a CFAR policy, and the claim form was not clear about that option. OK once we figured it out.

Medical department responded and handled all of our issues. Claims department had a few missteps initially but did handle our claim efficiently.JF