Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
I wanted to make date changes because my trip was delayed due to covid, but it took me a number of phone calls and emails to accomplish it. When I called, the person promised that someone would return my call, but it never happened. The policy says that they would reply my email request within 48 hours, but I got it after a week - one day before my trip - which was nerve-racking. This is all by comparison. My wife used a different insurance agency. She also changed her dates for the insurance, and she got it done immediately after she called the agency. So, the pre-departure experience with John Hancock was not good.
We had an emergency and contacted customer service on 7/3. We spoke with an answering service who told me our call would be returned. We did not receive a call back until 7/5! So much for 24/7 service :(
I had an emergency I don’t know time do the 24 hour emergency number ever pick up. I only ever got answering services. At the point in time when I did get a person I’ve dropped the call several times and nobody ever called me back. I emailed several people and nobody ever emailed me back. I have submitted my claim and still have not received any type of automatic notification that my claim has been received. Every time I call it takes hours. There are easily five or more business names connected to my insurance policy and everyone just keeps pointing fingers on where to go for different
Review Updated: 08/05/2022
It was very difficult to find the right method and phone
Number of the right people to help me. There were like six different business names and phone numbers listed on multiple websites. It was difficult to get through to the right people during my emergency. I found a gray representative when I came back, Amy, who kept in touch with me the whole time after that and made things happen swiftly
I just sent in the first documents on the claim and am waiting to hear back from them if it is complete.
Easy to use on line.
I called many times and never got through to an agent. I also emailed about my situation and got no response from them. I finally spoke to them post trip and was told the insurance did not cover my problem, which I thought it would. I had to stay in a hotel for 4 nights because my host for those nights was exposed to COVID. I was trying to stay healthy and avoid exposure. I was thinking the insurance I purchased would cover for the hotel expenses but I was told (a bit late) that I was not covered for this. It was very frustrating that I could not reach John Hancock OR Squaremouth in a timely way to figure out my plan options due to this unforeseen Covid related problem.
Still have not had an adjuster contact us about our claim
Review Updated: 08/03/2022
Claim is still not processed: no forms received, no adjuster contact, nothing. We are extremely dissatisfied.
The company refused to return part of my premium that was due because the trip provider reduced longevity of the trip and, therefore, its cost. As a result, the premium would be several hundred dollars less. I was notified about the trip change several months after I made purchase of the policy.
At the same time, the insurance company isn't restricting timing of an additional premium payment, if cost of a trip is adjusted up.
Everything was great. There was a date change on my return day. They fixed it and sent me the updated policy.
Claim process taking too long to complete.