Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
Not sure as of yet. The trip was delayed several times and I plan to file a claim. Stand by for news
Seven Corners Insurance Agency (John Hancock) has been horrible. Their Customer Service is unreachable and it has been 4 months as of 6/6/22 since a claim has been made with full documentation. Their website provides no information except 'under review' which is totally useless. They do not answer the Customer Assistance line.
I provided all documents that the insurance requested for a claim. I received a receipt saying they received the documents. Months later, they said that they did not receive the documents that they requested. What are they missing?? The email does not say what they need. What is the point of getting this insurance. This is looking like this is a fraudulent insurance.
Terrible experience with John Hancock. I filed a claim for our flight being canceled in Dec 2021 during the Omicron surge when Delta did not have adequate crew and there were no alternative flights for 48 hours. First of all, they took over 3 months to even process my claim with absolutely no communication. I had to email and call several times just to get them to process the claim. Then they denied my claim because the flight cancellation didn't exactly fit one of the very narrow specifications they have that is not clearly listed in their policy forms. I lost a lot of money on my VRBO which I could not get refunded which is exacly why I bought trip insurance in the first place. I will never again use this company. They had horrible customer service and it was a complete waste of my money.
Filed claim. They said about 50 days to get to it. Had to contact them to be sure claim was received. Still within 50 days so waiting.
So far okay...have filed claim for delayed luggage that cost me over $300
Claimed filed 3/23/22. Contacted them 5/12/2022 for an updated, and was advised it would take 100 days to process the claim. Ridiculous.
Changed trip Romania to Germany because of the war and cancellation of a planned tour. It took me over two weeks to make contact with John Hancock’s agent to change destination countries. Many messages left and several emails sent and morning of the trip someone called and I was able to change trip destination. They had me on hold for a long time. There was no additional premium as Germany was a country, a shorter trip time wise and less total cost but no refund offered. Squaremouth’s only help was to call Hancock with no success either and send an email to John Hancock’s agent (called Seven something) asking that I be contacted. Very frustrating experience. The representative that did finally call me was very helpful but trying to have someone respond to messages and emails was very difficult.
We believe we have filed a complaint but we are unsure of next steps. Will an adjuster be assigned to review our claim, collect receipts, etc?
Needed more specific information about Covid coverage. ie. would they cover lodging and meals in case of a positive test result and a need to quarantine. Also if they allowed coverage when traveling to a level 4 country. All of these things were covered but it was not specific in the policy.