Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
We had multiple weather delays on our trip going to our destination, so I called Customer Service en route to find out what documentation I would need to submit a claim. The Customer Service woman was very helpful in letting me know what I would need and all the travel documents I needed to keep. As it turned out, amazingly the resort did not charge us for the first night that we missed & the small airline made an extra flight to get us where we needed to go. Therefore there was no need to submit a claim, but knowing what I would need was reassuring during a very uncertain couple of days.
Waiting to hear back on claim that was filed. There has not been much follow up, despite an email from me checking on status of claim i'm afraid..hoping for a positive outcome.
The period spoke with hped me with filing the forms
The hold time was too long to speak with an agent. I selected the option to be called back no one ever called. I called back and got kicked over to the answering service where the representative was very rude. When I finally asked about getting claim docs sent to me they weren't emailed so I had to repeat the process again!! Very frustrating
I’m still stuck in Europe going broke
No problems. Met our needs and we've used you twice now. We'll be back. Thanks a lot.
I am at 83 days of waiting for my refund. I was originally told 12 weeks. Today I was told 132 days. This is an unacceptable amount of time for a customer to wait for resolution of a claim. I currently have another policy for an upcoming trip, but am contemplating a cancellation. If someone could address this issue I would appreciate it.
Process has not completed.
Not expectations set on timeliness or OTHERWISE of claim processing.
Glacial claims processing.
Thus review sent before the claim is finalized.
Required me to initiate communications rather than squaremothe being proactive.
Everything has been very easy so far, however due to weather I missed my connecting flight. I will be filing a claim but getting a written response from Southwest is still a work in progress. If I don’t hear back from them in 5 days I will be contacting you for further advice.
It's my second time using this insurance when traveling; my daughter is the one whom put me on to this company, she travels all over the world. We both agree that whenever we call a live person answers the phone, which is very important for us.
Respect
Thomas