John Hancock Travel Insurance Reviews

Everything has been very easy so far, however due to weather I missed my connecting flight. I will be filing a claim but getting a written response from Southwest is still a work in progress. If I don’t hear back from them in 5 days I will be contacting you for further advice.

It's my second time using this insurance when traveling; my daughter is the one whom put me on to this company, she travels all over the world. We both agree that whenever we call a live person answers the phone, which is very important for us.
Respect
Thomas

We cancelled the trip due to a medical emergency which precluded flying.
We are filing a claim for unrecoverable lodging expenses that Expedia and Hotel could not renegotiate.

I have spent hours trying to get help TO NO AVAIL - I have concluded that I have been the victim of a scam and plan to report same to consumer authorities and on line references for customers such as Yelp etc unless help is forthcoming immediately

We were told it would be 76 days to review and respond to my claim. I am inquiring if I need an attorney. This has been a nightmare.

My experience purchasing was just fine. I have submitted my claim with John Hancock, but I finally called after not even getting an auto-response. They told me it will be 88 days before the claim is reviewed.

I submitted a claim April 9, 2022 regarding Delta's KLM partner's 4.5 hour delay from Glasgow to Amsterdam. This caused me to miss both of my connections for the day after flying to Amsterdam. Therefore, Delta's KLM rescheduled my flights from Amsterdam to Sacramento, CA to the following day.

I called Delta's customer service number and messaged them to check for alternatives or hotel accommodations. There was no response.

Since Delta didn't offer me alternatives, I booked a room at the airport's Sheraton Hotel not only because of its convenience, but they offered covid tests for travel in their lobby since my current test's 24 hour time period expired.

I went to the airport's grocery store to get dinner items and sundries because my luggage was on the airplane. I had breakfast in the hotel the following morning.

Since I haven't heard from Squaremouth or John Hancock yet, I've given low scores. I'll revisit this review after my claim has been completed.

Martin Lyons

We had to get some extra paperwork & clarification before our travel, and customer service was terrific to work with.

I Have called square mouth twice today, April 12,2022, hold times exceed two plus hours , on the other call i opted to be called back its going on 7 Seven hours no call back, extremely disappointed , really dont expect any thing good to come out of this.