John Hancock Travel Insurance Reviews
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Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Bronze
No problems. Met our needs and we've used you twice now. We'll be back. Thanks a lot.
Richard from CAReview Received: April 25, 2022Was this review helpful?6 out of 8 people found this review helpful“John Hancock Insurance Agency, Inc. policy: Silverstephanie from NDReview Received: April 25, 2022Was this review helpful?0 out of 0 people found this review helpfulI am at 83 days of waiting for my refund. I was originally told 12 weeks. Today I was told 132 days. This is an unacceptable amount of time for a customer to wait for resolution of a claim. I currently have another policy for an upcoming trip, but am contemplating a cancellation. If someone could address this issue I would appreciate it.
“John Hancock Insurance Agency, Inc. policy: SilverGraham from NCReview Received: April 21, 2022Was this review helpful?0 out of 0 people found this review helpfulProcess has not completed.
Not expectations set on timeliness or OTHERWISE of claim processing.
Glacial claims processing.
Thus review sent before the claim is finalized.
Required me to initiate communications rather than squaremothe being proactive.“John Hancock Insurance Agency, Inc. policy: SilverEverything has been very easy so far, however due to weather I missed my connecting flight. I will be filing a claim but getting a written response from Southwest is still a work in progress. If I don’t hear back from them in 5 days I will be contacting you for further advice.
Tracey from MDReview Received: April 21, 2022Was this review helpful?4 out of 4 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldIt's my second time using this insurance when traveling; my daughter is the one whom put me on to this company, she travels all over the world. We both agree that whenever we call a live person answers the phone, which is very important for us.
Respect
ThomasThomas from NYReview Received: April 19, 2022Was this review helpful?21 out of 21 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverWe cancelled the trip due to a medical emergency which precluded flying.
We are filing a claim for unrecoverable lodging expenses that Expedia and Hotel could not renegotiate.Ross from VAReview Received: April 19, 2022Was this review helpful?1 out of 5 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverI have spent hours trying to get help TO NO AVAIL - I have concluded that I have been the victim of a scam and plan to report same to consumer authorities and on line references for customers such as Yelp etc unless help is forthcoming immediately
joyce from NJReview Received: April 18, 2022Was this review helpful?15 out of 15 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverWe were told it would be 76 days to review and respond to my claim. I am inquiring if I need an attorney. This has been a nightmare.
Gregg from KYReview Received: April 15, 2022Was this review helpful?22 out of 23 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeMy experience purchasing was just fine. I have submitted my claim with John Hancock, but I finally called after not even getting an auto-response. They told me it will be 88 days before the claim is reviewed.
Lauren from COReview Received: April 14, 2022Was this review helpful?12 out of 12 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverI submitted a claim April 9, 2022 regarding Delta's KLM partner's 4.5 hour delay from Glasgow to Amsterdam. This caused me to miss both of my connections for the day after flying to Amsterdam. Therefore, Delta's KLM rescheduled my flights from Amsterdam to Sacramento, CA to the following day.
I called Delta's customer service number and messaged them to check for alternatives or hotel accommodations. There was no response.
Since Delta didn't offer me alternatives, I booked a room at the airport's Sheraton Hotel not only because of its convenience, but they offered covid tests for travel in their lobby since my current test's 24 hour time period expired.
I went to the airport's grocery store to get dinner items and sundries because my luggage was on the airplane. I had breakfast in the hotel the following morning.
Since I haven't heard from Squaremouth or John Hancock yet, I've given low scores. I'll revisit this review after my claim has been completed.
Martin Lyons
Martin from CAReview Received: April 14, 2022Was this review helpful?27 out of 27 people found this review helpful
Last updated: September 13, 2026