John Hancock Travel Insurance Reviews

Impossible to reach anyone in customer service. Only avail e thru chat on line. Then had to repeat the situation ;broken leg) several times because chat bit or people don’t communicate. Horrible

I open a claim and I was told they will take 50 day to review it... 50 days!!! Not many people will have the patience to go through such a wait.

Our travel coordinator stated we could buy insurance at any time and get the cancel for any reason policy, which was not true. That was the reason we called to speak to a live person.

I extended the trip days after purchasing the policy, and the representative was very helpful in answering my questions and adjusting the policy timely.

I Djodji GBIKPI-BENISSAN and John Tokponwey traveled together recently to Lomé-Togo and were covered by Hancock. Our flight by Ethiopianairlines ET 512 has been delayed twice from March 2 nd to March 12 costing additional expenses and missing one luggage at arrival at JFK.The luggage is still missing but still searched.
Please advise how to proceed.
Thank you in advance

I submitted a claim for a trip delay. We lost 3 days of our vacation due to canceled flights. They never got back to me or responded to my emails.

I had a great deal of uncertainty regarding taking my trip in the midst of Covid. I called and had email communication with John Hancock several times and had great customer service during each interaction. I have already booked another trip and have selected John Hancock again. Will certainly continue to recommend John Hancock to others in the future as well.

Wanted clarity on certain coverage points and needed proof of insurance document. I called and got immediate attention and emailed the paperwork I needed. Very pleased with the customer service rep that assisted me.

Although I just filed my claim, my initial contact makes me feel confident of it’s outcome. Airline travel has become a less than desirable experience. I see more people needing coverage.

The cruise was postponed until next year, so I changed the dates on the policy to next year.