John Hancock Travel Insurance Reviews

It was a good experience and I was happy to have it due to the pandemic but it would have been more helpful if it was made more clear at the beginning of the process how timing directly affects coverage. So I would have liked to see more clear transparency at the beginning of the process on the website about how available coverages is based on how much time there is before your scheduled trip. When I spoke to a representative it was made clear but by that time it was too late for me to get the extended coverage I was thinking about. Although it all worked out and we were able to go on our trip so didn't need to file a claim.

The agents were helpful and knowledgeable.

They’ve taken over a month and haven’t gotten back to me about my claim.

Due to reasons beyond my control (Israel clsoing its borders) I was unable to take my trip. Whereas the airlines and an Israeli covid test site provided with me a full refund, you refused. And for that you get 1 star. If I had the opportunity I'd give you 0-stars.

I filed a claim for delayed luggage a few weeks ago and haven't heard anything regarding it.

So far the process has been very professional and helpful. I am currently waiting on the payout for the policy. After speaking to a very helpful agent it would appear that we will have full recovery and the insurance will have been well worth it. I am hopeful this will be the case.

Efficient and reassuring. Highly recommend.

I was confused by the legal-ese of the policy and, in the stress and chaos of what disrupted my travel, couldn't sort out how to make a claim or which kind(s) applied. I called customer service, waited over an hour on hold and got the answering service who took my message requesting a call back. That portion of dealing with John Hancock was not pleasant--2 stars at best.

2 days later a customer service rep called me back and was both pleasant and helpful. Once I got her on the phone, I'd say the experience was 5 stars.

We were concerned about the Omicron virus which struck right before our departure. Our policy said we were covered, but when we called to confirm we were told that it was NOT covered. We didn’t purchase the policy for the purpose of covid cancellation, but it appeared on the paperwork that covid was covered. It would be helpful/honest if that didn’t appear.

I got insurance specifically for covid risk. While in EAst Africa (Rwanda) omicron appeared in S Africa - my state side 87 yo father was frantic about my flight from Rwanda to Tanzania for an additional 4 days, countries shut for omicron initially stopped just below Tanzania. Not knowing what would happen over the next 7 days I decided to cut the flight to Tanzania, so had to get a return ticket for. Rwanda. $1200- not covered- because it was reheated as a personal choice. Hum - I’m not surprised , insurance companies make money by being well insurance companies with an out for most things. Total waste of my off my money and quit disappointing