John Hancock Travel Insurance Reviews

Need to my claim. Have not received a response.

Only being able to call a "customer service" number, which is in actuality a general answering service instead of an actual, "knowledgeable" company representative is inexcusable...

Appreciate the simplicity of purchasing travel insurance and prompt response to questions.

I had covid and unfortunately had to cancel my trip to Mexico. I filled out & sent all necessary paperwork - now i am waiting to hear from them.

Simple to use and price was good

1. I took the time to call prior to obtaining this policy. I spent about 1/2 hour asking questions and was very specific about particular scenarios. After purchasing the policy, I don’t believe I was given accurate information.
2. I filed my claim on a couple weeks ago and haven’t heard anything. I chatted with a rep and confirmed they received it and it was in line for review. This seems unreasonable to not get status updates.

We had to cancel our trip due to Covid 19. I submitted a claim to John Hancock on 1/21/2022 on the form they had sent to me after speaking with me on the phone. I am awaiting their response as of today, 2/2/22.

It was a good experience and I was happy to have it due to the pandemic but it would have been more helpful if it was made more clear at the beginning of the process how timing directly affects coverage. So I would have liked to see more clear transparency at the beginning of the process on the website about how available coverages is based on how much time there is before your scheduled trip. When I spoke to a representative it was made clear but by that time it was too late for me to get the extended coverage I was thinking about. Although it all worked out and we were able to go on our trip so didn't need to file a claim.

The agents were helpful and knowledgeable.

They’ve taken over a month and haven’t gotten back to me about my claim.