Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
When my trip dates changed, it was quick and easy to contact a John Hancock agent and change the policy accordingly.
I made a claim but still have not heard back and it seems like I should’ve already.
Review Updated: 12/26/2021
I purchased the cancel for any reason policy. When I said that I was suspended from my job and that’s why I canceled that should’ve been end of story and my check should’ve been mailed.!
Instead I received a request for a copy of my Suspension and the date of my hire to my company. None of these things are any of your business. I purchased a cancel for any reason policy.
As of this time I have not sent copies of those requested items as again it is not any of your business when I purchased a cancel for any reason Policy. Please call me and make arrangements to send me a check. Thank you.
I was in Tortola and could not call out to John Hancock to talk to them about my lost/delayed bag. So I didn’t know what to do. I did send an email and they just sent me a form - but did not give me any instructions of if it’s OK to replace the items that we didn’t have and needed while we are on the island. I.e. sun lotion, clothes, hat, sunglasses etc.
I will use John Hancock again because of there great customer service
Resolved completely. Thank you
I called before my trip to ask specifically about coverage and the reps were unable to locate my policy. This left me feeling a bit unsure of situation although my questions were answered in general.
It took over a month to resolve the claim. Every time I submitted what they asked for, weeks went by and then they asked for more. No way to interact directly via email with assigned claims agent. Difficult initially to find claims form to file. Everything they require to file a complete claim should be CLEARLY spelled out on their site. I will NEVER use them again for travel (or any other) insurance. A lot of wasted time fr $175 claim!
Had to change travel dates due to Covid-19. Agency was easy to contact and gladly rearranged coverage for trip at no additional charge.
They have not completed processing my claim. I will be able to evaluate their service better when the claim is actually paid.
Because of the uncertainties of travel during Covid I purchased a cancel for any reason policy. However when I had to cancel the day of the trip because of hurricane Ida delaying and canceling flights for days, I called John Hancock and they told me that I had to cancel 48 hours in advance for the policy to kick in. That makes no sense at all! What if I had tested positive for Covid? That still would not of been far enough in advance to cover the cancellation of this trip. I am not sure that I am going to get any money back because of this even though I paid for cancel for any reason. I think that the fact that I would've had to cancel two days before the trip departure date should be in big bold letters at the top of the contract!