John Hancock Travel Insurance Reviews

My baggage was lost and wasn't sure how the process would work - the agent answered promptly and gave me all the info I needed (go purchase items, keep reciepts, file claim when I return). Was a good experience.

I asked 3 different times for a specific answer as to when exactly I would need to cancel the insurance prior to the trip in order to get a refund -- did I need to cancel 48 hrs in adavnce, or by midnight the day before, or literally just before we boarded the plane and our trip began ... and I got the most evasive unclear answers each time "before your trip". SO FRUSTRATING.

No response to claim submission yet.

My flight was delayed beyond 3 hours, and I called John Hancock to confirm coverage for an alternate flight. All they would say was, go ahead and spend the money on another flight. Then submit a claim, and we'll see. That's a little worrisome. Perhaps they will pay the claim, and perhaps not. I would have preferred a clearer statement of what my rights were than, "go ahead and spend several hundred dollars, and we'll tell you later if you get reimbursed"

Efficient service and communication via email, reasonable price for coverage

I called once before leaving with a question about the policy, was instantly connected with a person who had the answer right away, and they also gave me more information relating to my question that I had not thought of. My trip went off without any problems, so I had no need to contact them again, but overall it was a positive experience.

I am gathering documentation for my claim.

Requested extension of policy to cover “any reason” and John Hancock was very responsive.

We had a trip complication due to covid. However, because it was not a member of my immediate family with cov8d, the insurance didn't cover it.

There was an agent from John Hancock Insurance that responded to my inquiry on what is covered, that instead of helping find answers to my questions, instead created fear in me.

I called for more information due to Covid 19 and they helped to make sure I had all the coverage done properly,