John Hancock Travel Insurance Reviews

Hello,

I was given your information by someone who does a considerable amount of travel. So I trusted both her and you company.

At the time of my purchase, I was directed by the webpage to select the "Cancel For Any Reason" (the most expensive insurance) so that the Corona Virus could be covered.

My student study abroad was canceled and I started submitting my claim in March. I have personally spent hours on the phone and via email to discuss the requirements for submitting a claim. After following their direction, I have received several email requesting more information which resulted in more delays.
The insurance company seems to think that I received a refund, which I didn't because I canceled my flight prior to the airlines providing reimbursement assistance.

I have also submitted more documentation showing that I had the operation, and that I would not be able to take the flight.

I have had numerous email with the representatives and I still haven't received my money for the cancel trip. I'm an ex Air Force Intelligence officer and I take great care providing detail information. So, I'm frustrated by this whole claim scenario. I'm not sure I would recommend this company to other travelers.

I filed a claim on 3/19/20. Today is 4/7/20 and I haven't heard back from them.

My third purchase of travel insurance with squaremouth, very easy to get a policy. Unfortunately a claim this trip - hopefully all works out.

Very disappointed, purchased John Hancock insurance tip policy to make sure I was covered. Had serious issues on trip, filed a detailed claim with receipts and explanations, only to find I was insured with some company called seven Corners who has ignored my claim and after a month have not been able to get in touch or have calls returned. Don’t expect to ever hear i
It resolve this issue. I paid top dollar and got zero with a unknown sub company. Insurance is the last thing I got.

Purchased cancel for any reason insurance. Still working with John Hancock to provide them with everything they need to honor the claim.

During the coronavirus crisis, I was in Mexico. I was trying to contact John Hancock to get some information about my policy. If I had been quarantined in Mexico, would my policy still be in effect? If I chose to stay in Mexico past my Return date, would I have coverage? Could I buy more coverage to extend my coverage? I called the customer service line, and a recording said there would be a long wait but I could get a call back. I never received a call back I was greatly unhappy with their customer service. In a crisis, I needed my questions answered. That is why IPurchased insurance.

I was confused regarding what number to call/whom to contact IF a problem should arise. Squaremouth? JH ? Starr? All of these had their hands in acquiring the policy. I called JH and they helped me right away.

Haven't filed a claim yet -- will be filing as soon as I get the forms.