John Hancock Travel Insurance Reviews

Was less than with Travel Company and would pay for claims instead of a credit

The 24 hour customer service during our trip gave calm and reassurance during a stressful period. Hope the claim process is smooth. I’m so glad we insured our month long trip to Europe! Life happens, and when it does, insurance reduces the stress.

I filed a claim 6 days ago 6 days ago and nobody has contacted me yet

we will see

My travel dates changed. It was very easy to change my travel dates on the policy.

Our Flight was cancelled due to airport strike. I had 3 hour trip delay and cancel for any reason.Trip delay was 28 hours and had to change airports. Claim paid with no problems. Having receipts and flight cancellation documents made it go quicker. Got prompt reply to emails. I would use John Hancock again.

Happy with the company thus bought to date all the travel insurance through them.

The agents were helpful, direct and pleasant.

I contacted John Hancock to ask a couple of questions. My main concern was that there was no place on the original application to note who would be a beneficiary, should I die on the trip. I was told they would add the beneficiary to the contract and send it to me, but I never received the new contract.

It seems to me that when choosing a policy, we should be able to include the chosen beneficiary.