John Hancock Travel Insurance Reviews

Happy with the company thus bought to date all the travel insurance through them.

The agents were helpful, direct and pleasant.

I contacted John Hancock to ask a couple of questions. My main concern was that there was no place on the original application to note who would be a beneficiary, should I die on the trip. I was told they would add the beneficiary to the contract and send it to me, but I never received the new contract.

It seems to me that when choosing a policy, we should be able to include the chosen beneficiary.

The agent was professional and knowledgeable.

I am withholding further comment about JH until I learn the outcome of my claim. I was not at all reassured by the response of the JH representative on the assistance line.

Agent on phone was friendly but not knowledgeable. Policy language is ambiguous and agent couldn’t make sense of it.

We had a cancelled flight at one of our stops and it said on policy that after a three hour delay we can get 750 each traveler upon calling they told us that we can only get 150 each this is really disgusting we paid top notch price for this insurance and now that this happened we are not getting that which we deserve. Also we are jewish people and we cant eat everything only kosher so after the cancelled flight we didnt get kosher meals on any of the flights cuz our food was on the earlier airplane so we starved till we got back to new york...this is service??at least the money weshould get thanx for understanding hanah schonbrun i wouldnt recommend this policy to no one

I don’t recall a pre-departure conversation with John Hancock insurance.