John Hancock Travel Insurance Reviews

I will have a better idea of whether or not I have had a good experience after my claim is processed.

You definitely took the hassle away from having to choose the right policy terms for our cruise vacation. Peace of mind was very improbable us and that’s what you provided us . Thank you!

I am waiting on my claim to be processed.

Luckily I did not need this policy as nothing serious happened during my trip. But it would have been a great shame if I didn’t have it when I needed it.

This is fifth time bought travel insurance from John Hancock. To date no claim filed with them and satisfied with the coverage covered by them.

The travel insurance didn't cover our issue and we lost our deposit for the trip. I know they can't cover everything, but all we did was lose our deposit + the amount of the policy. It was all a waste.

I was assisted very well when I file for a claim regarding a 24 hours delay and had to stay in the international airport terminal at the San Francisco Airport during my personal recent trip overseas. I was grateful for the assistance to me.

John Hancock provided us with a fair price for the specific kinds of insurance we were looking to purchase. We did not file a claim so I only have the interaction with them on purchasing the policy. We appreciate all the benefits covered within the policy.

I have had a 5 star experience up until it came time to file a claim. My boyfriend and I traveled together to Ecuador. We both missed our connecting flight on the way home due to weather and had to spend a day in Miami. I filed the claim information that was sent to me after speaking with the customer service agent by phone. My boyfriend filed his claim online. He received his compensation about 2 days after filing. I'm going on 2 weeks, and have had to resubmit information. We sent in the exact information.
My experience now has gone down to 2-3 stars, and it's getting lower every day. This is really inconsistent service, something you guys should check into.
Samantha Cook