Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
Our travel provider went bankrupt shortly before our trip. We filed a claim for the return of our deposit. The intake person was very helpful and the form was fairly easy to complete. We received a full refund in a timely manner. We were very pleased with the whole experience (except, of course, for losing our tour!).
The travel company I used for a trip to China went bankrupt. I filed a claim with John Hancock. They reviewed the case with the information I sent to them. I received full reimbursement for the amount I paid the travel company. No problems and I am glad I had the policy
Fortunately, we did not need to use the emergency care. I plan to get more coverage again for my wife and myself when we fly abroad.
Excellent customer service. Timely handling of the claim
All Good. Glad I didn't have to test it!
I was injured one week prior to departure and had to cancel our trip. I have spoken with John Hancock customer service several times and have filed a claim for reimbursement for airfare and train tickets. I am waiting disposition of the claim.
Review Updated: 11/28/2018
Claim process was extremely fast, once I assembled all the necessary documentation. I used GREAT CARE to put ALL the documents together with a cover letter explaining the sequence of each, making sure to omit nothing requested/required for the claim. I received an automated confirmation the company received my claim with a message it would be processed in three weeks. In ten days I had a personal email from a claim processor approving the claim, saying I would receive a check within ten days. I actually received the check in about a week. Very fast and efficient. I did speak with the company twice when preparing my claim to be certain I submitted everything they needed. While it was tedious to assemble the documentation, it was necessary and appropriate to assure the insurance company this was a legitimate claim. In fifty years of having insurance coverage (auto, homeowners, etc.), I have only had one or two claims. I always buy trip insurance but never before made a claim and was unsure how it would work and whether expenses would actually be covered. I was very pleasantly surprised at the superb coverage and the ease of processing.
Filed the claim, no response from them for several weeks, then suddenly it was paid. They refuse to send the check to an address outside the US (I'm still traveling) so the check was returned to them. They've made zero effort to follow up & pay out my claim. As far as I'm concerned, that's fraud.
I had read that it was important to have the insurance forms with you in a foreign country if one had to get medical treatment. I was able to contact a John Hancock representative that emailed me the forms in a matter of minutes.
The John Hancock policy that I selected had the high level of protection that I wanted at about half price of other insurance companies.
Great coverage and price!
I can't say enough about the quality of Squaremouth. I started knowing very little about travel insurance. After 30 minutes with Squaremouth's educational information, I felt fully confident in making a buying decision.
I do have a claim pending after needing to cancel for medical reasons. I will not hesitate to purchase through Squaremouth again regardless of the outcome of that claim.