John Hancock Travel Insurance Reviews
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Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Gold
I had a good experience when asked questions prior to departure
I am glad I did not have to use them -hopefully they would have been helpful as well -Kevin from NHReview Received: May 21, 2018Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverThe initial interaction was good, but there has been no resolution or progress update yet. I have filed two claims. One for ticket reimbursement for one person not being able to travel due to a family medical situation and one for delayed luggage.
Rita from FLReview Received: May 21, 2018Was this review helpful?3 out of 3 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldCustomer Service very responsible when I contacted them by email. My questions were immediately answered.
Patricia from WAReview Received: May 19, 2018Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeWe were unable to take our trip as planned due to my husbands emergency heart issue. We are currently waiting for John Hancock to process our claim.
Rebecca from TXReview Received: May 19, 2018Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 06/16/2018
The claims process was smooth and straightforward.
Thank you“John Hancock Insurance Agency, Inc. policy: SilverMy trip was great without any issues so I did not have to use the insurance. However, I was grateful for the peace of mind of knowing I had insurance in case it was needed. I would purchase again.
Marylin from ARReview Received: May 18, 2018Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeI needed to update the amount of the policy and I called John Handcock. The process was fairly simple and I was satisfied.
Debra from CAReview Received: May 14, 2018Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeI will not be using John Hancock again. When I set up the cancel for any reason policy I was told I would be able to increase the amount covered as the amount of loss deposit increases. The problem was resolved but not without headache. I have used Squaremouth many times before but they did not assist me with this issue.
Nina from TNReview Received: May 10, 2018Was this review helpful?3 out of 3 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverJohn Hancock IA is a very well known and trusted name in the industry as well as in history. I particularly liked the quality of the policy and the ease of understanding the product as well as how easy it was to navigate the process. I would certainly recommend them this company to fellow travelers. Thanks.
SincerelyElizabeth from CAReview Received: May 8, 2018Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldEverything was great but have to reserve final judgment until I see if the claim goes smoothly. It is for around $200. Hopefully it will be a good experience.
Steve from AZReview Received: May 3, 2018Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 05/31/2018
They finally paid me. But I have been ion the insurance business for over 50 years (retired but still consulting) and can tell you the amount of information they require is onerous and ridiculous. Id I have a report snd bill from the medical department of the cruise ship? nAsking for a copy of my passport, and copies of the visa and stamps, etc. is uncalled. My claims was for one doctor visit and 2 prescription totaling less that $200 and I paid over $1500 in premium.
I might add that I had the dame experiences a few years ago for about $100 in bills although that was a different company.
I do have a suggestion. Why don't you offer policies with a $500 or $1000 deductible? I would wager that over 90% of all of the claims are less than $1,000. They could charge lower premiums and would reduce the number of claims dramatically.
Your website is great and your staff is wonderful. Why con't you get claims handling authority from the insurers at least up to a reasonable and let your capable staff do it?
And I do like your follow up and communications.
“John Hancock Insurance Agency, Inc. policy: GoldWe have had no issues with John Hancock so far. Customer Service was very helpful in answering my question. I also submitted a question to Assist. They emailed me requesting additional information. I provided the information but never heard back from them.
Thomas from NCReview Received: April 29, 2018Was this review helpful?0 out of 0 people found this review helpful