John Hancock Travel Insurance Reviews

We had to cancel our trip due a medical situation. John Hancock was very easy to deal with and they processed our claim pleasantly and quickly. We received our Insurance Proceeds within 3 weeks of filing the claim.

We have recommended John Hancock to all of our friends.

We will use Squaremouth and John Hancock on all our future trips.

Very helpful and efficient customer service when we called to change date of our river cruise.

I bought the insurance soon after first committed arrangements.
Later, when I knew the price of the total trip, I upped the insurance.

Great service when I had questions before my trip. Fortunately I did not have to utilize any of the benefits from the policy but it was nice to know they were there if needed. Will use them every time I take a trip.

Trip was cancelled due to hospitalization for emergency surgery just before instead trip. Initial claim forms provided not for trip cancellation. New forms provided, filled out and submitted.

The Company rep. was polite, courteous and answered all my questions. Also, provided additional information via U.S. Mail.

Reasonable, good rates, good customer service, adjustable. I’ll be using them, again, on future travels

I had a good experience when asked questions prior to departure
I am glad I did not have to use them -hopefully they would have been helpful as well -

The initial interaction was good, but there has been no resolution or progress update yet. I have filed two claims. One for ticket reimbursement for one person not being able to travel due to a family medical situation and one for delayed luggage.

Customer Service very responsible when I contacted them by email. My questions were immediately answered.