John Hancock Travel Insurance Reviews
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Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Bronze
I got misleading information while I was on trip.
Hans from AZReview Received: March 24, 2018Was this review helpful?0 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDelayed in Singapore 24 hours. I called to find out what to do and was told to go on line. This was not helpful as I was in Singapore and had limited internet. Told the person this she was not responsive. Was also on hold about 30 minutes. Expected better service when there is a problem. Still have not heard from company after 24 hours being faxed.
Patricia from AKReview Received: March 22, 2018Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 04/19/2018
It took 4 weeks to receive my check. First time I had to file so do not know if this is long. Knew in about 3 weeks they were going to pay did not know how much until Check arrived.
“John Hancock Insurance Agency, Inc. policy: BronzeGot insect bite day before end of trip by the time anything developed into a rash in a day the trip was over. Sought medical attention when got home so would not cancel travel plans air ect. Contacted insurance agency about medical expense and was told would not cover medical expense because by the time i could get to see dr during that time period couldnt get in to see dr till period was over by one day. Contacted squarmouth about problem and was told they would look into it. 6 days have passed and no reply from either squaremouth or John Hancock. Looking into contacting my state insurance commissioner for information about filing complaint.
Michael from ILReview Received: March 20, 2018Was this review helpful?1 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldI am still waiting for the paper work. I need the paper work to submit for the 2 day delay. I hope it comes soon
Robert from MAReview Received: March 19, 2018Was this review helpful?1 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeThe agent was very helpful. I am waiting to file the claim for all the information needed to come in.
Jeffrey from IDReview Received: March 15, 2018Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeMy return flight was cancelled due to high winds in the Northeast. My trip was delayed one day. I called in to advise the insurance co of my situation. They were sympathetic and I did find a hotel to stay at although many were already fully booked. A claim form was emailed, and I submitted it and my Priceline hotel receipt by fax after we returned. They confirmed receiving my claim, and it is in process.
marilyn from NYReview Received: March 9, 2018Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 04/06/2018
I called the toll free number shortly after I was alerted that out flight home was cancelled (due to high winds from a nor'easter). The person on the phone was friendly, but was uncertain that my policy covered delays. I read her the relevant paragraph of my policy, and she agreed we had coverage. She promptly sent a claim form, which I submitted when we got back.
All rooms were booked near the airport since so many flights were cancelled. We had to stay a bit further away and pay a bit more because of low availability. But the expense was fully reimbursed. When we got to the airport the following day, we saw people who were sleeping in the airport!
This was the first time we used trip insurance. We did because a cruise is expensive and more can go terribly wrong. We will use them again.
“John Hancock Insurance Agency, Inc. policy: GoldOur trip was interrupted by the snowstorms in Ireland and the United Kingdom, delaying our return to the USA. We do intend to file a claim as soon as we can collect needed receipts for expenses incurred as a result of the delay.
Linda from TNReview Received: March 9, 2018Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldI have called John Hancock Insurance agency twice in this week and ask that they send me a claim form. Both time I was told that the claim form would be emailed to me that day. I have yet to receive anything from John Hancock except this survey.
Kathleen from TXReview Received: March 9, 2018Was this review helpful?1 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeIt was all OK, but I was never exactly sure what I could or could not use. I was disappointed that dental coverage did not count a capped tooth as "natural."
Elizabeth from MEReview Received: March 6, 2018Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeSite was easy to use. Fortunately, the insurance was unused.
Marylou from MDReview Received: March 3, 2018Was this review helpful?0 out of 0 people found this review helpful