Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
I was not able to make my trip due to my travel companion having emergency surgery. I called John Hancock to see how I make a claim, and they were extremely helpful. I was able to get everything refunded through my travel airline and reward points, so I ended up not needing to make a claim.
While we were were on our trip to Israel we stayed st a hotel in Jerusalem. We then we instructed to label our luggage and they would transport them to our next hotel. Out of about 900 bags - 1 of ours was lost. Actually put in another room in error and the people didn’t see it. It had all our toiletries and medications in it. I was hoping this would have been covered by the insurance. It caused much stress without the medications. But we were told since we got the bag the night before we left it was not covered. We were without for 3 days
Just disappointed it wasn’t covered!
I was directed to the proper site to sign up for travel insurance via email.
Everything before the trip went well. I'm waiting still to hear how my claim is progressing. It is going on two weeks.
I had some questions regarding the wording of one of the policies. Your staff was able to inform me about the differences in state requirements and the reason for the difference in verbiage.
I will let you know in 4 weeks
Review Updated: 03/17/2018
It was an easy process and I received my money promptly
John Hancock customer service was extremely helpful when our trip got delayed 2 times and our luggage went ahead of us when we flew international. They make the claim process easy!
Review Updated: 03/12/2018
Extremely helpful and always available. I wish other companies gave this kind of service.
Once i called about claim i got quick email with forms to fill out and send in.. Process took a few weeks to get back to me....which is fully expected about if my claim request was approved. I am waiting now for check for full amount of my claim request. I was told in email 2 weeks. I am going on another overseas trip in a few months and will purchase another plan again.
The clair has not been filed yetbut will be shortly.
I have now reconceived statement from my MD confirming my illness which is reason for cancelling my travel plans.
The claim will be issued shortly.
Harold C Ravenna
the Claim has not been filed
Claim is still pending.
Review Updated: 03/07/2018
Claim was easy enough to navigate. I was surprised I wasn't assigned a claim number, or if I was, it was not obvious. I had no idea of status of claim until I received my check. Then I knew it was approved.