John Hancock Travel Insurance Reviews

Customer assistance was excellent. They were professional and sympathetic. Required forms were forwarded immediately, with follow up contact with the medical provider out of country.

We have not yet returned home and will have additional paperwork to submit. There is no reason to expect that all further service will be any less than superior.

There is no reason to expect anything but continued

Had a small issue re: beneficiary but expeditiously rectified. Can't believe the receptiveness of your customer service to my concern.
Will definitely use you again if I have to get travel insurance.

I purchased a policy only a few days prior to my trip after realizing I would not have health insurance while out of the country. I went online a found the process very easy. Unfortunately on the morning of my departure my father passed away unexpectedly. I called the customer service line and spoke to Angela H. She was extremely helpful. She patiently explained the process I would need to follow. After submitting my documentation I received a check for the full amount within 3 weeks. I will definitely use this company again.

Very happy with the medical referral we received from customer service

No issues, claim was handled professionally. Travel insurance on a cruise is a must!

Trip was delayed due to hurricane. Agent very helpful rearranging plan for new travel dates without penalty

My trip was cancelled due to hurricane Irma. I was told by JH I needed to wait 35 days for My claim to be reviewed.

I'll let you know when I receive payment for my claim.