John Hancock Travel Insurance Reviews

The experience was good. I am disappointed with the outcome but not the fault of the insurance company.

Review Updated: 10/31/2017

excellent follow up by Square Mouth

Review Updated: 10/25/2017

My claim took an excessive time to process even though I provided all the receipts up front. When I heard this morning, they only paid about 60% of the claim. My medical condition required me to convalesce for a number of days before we could resume our journey. I was discharged from the hospital after two days and could not live on the street or eat in soup kitchens. They did not reimburse me for hotel and meal expenses during my convalescence. I paid over $800 for coverage I was led to believe would cover my trip delay expenses. It was a rip off. If you are traveling, do not be taken in by this company.

Great advice on the policy purchase. Customer service was helpful and responsive. Claim submission was easy. Payment was timely. Very pleased with the whole process.

We submitted our claim and two weeks late our check arrived in the mail. Couldn't have been easier.
Will use them again
Thank you.