Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
I submitted a claim about a week ago, since I couldn't take the trip and didn't have surgery I submitted a claim under "cancel for any reason".
Review Updated: 07/18/2017
Very professional and courteous staff, will definitely recommend and use you again, especially when booking with travel suppliers that don't offer the insurance you need in a time of need.
Angie, at John Hancock Insurance, took our call she was very thorough giving us the information we needed to fill out forms and submit a claim. She immediately e-mailed us the proper forms.
Because the ER in Baberg Germany did not give us forms stating a diagnosis we informed Angie the Uniworld Captain of the River Queen is in the process of having the proper information gathered and sent via Uniworlds offices in Switzerland. Angie assured us we had 90 days to make everything is in order and can send on the receipts and information we have. She gave us her name and extension # so we can call if we have questions. Great service!!
We have purchased travel insurance several times in the past and never have had to use it. We are pleased with SquareMouth and John Hancock .
Claim was processed quickly, no hassle and settlement correct to the penny.
Wonderful service!
Prompt response back with the information I requested
They contate me promptly to say they received the claim and would be processing it. So far....so good.
Competitive pricing with a known insurance company. Representatives always have info at their fingertips and are very willing to answer questions
I called the next day after i returned from my trip to do a claim. John hancock insurance agency told me that they will send me a email to do the claim. But till now i havent get any email from them.
Thank you for posting a review of John Hancock.
We apologize for your negative experience.
A member of our Zero Complaint team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
I have not received any feed back after filing the claim. Do I need to contact?
Review Updated: 04/17/2017
I am 100% pleased. Thank You.
Thank you for posting a review of John Hancock.
A member of our Zero Complaint team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
Thank you for the refund when I had to cancel the insurance. It was easy to do. There was no interaction during trip as per question #5.
We needed to add another traveler to be insured for the trip and were accommodated and the cost was minimal. Also the insurance benefited as two people were detained at London and the proof of insurance convinced the customs that they were legit and could go on the next flight to their destination!